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We're HERE to HELP

Quite simply, we're here to help residents or people working in Chorley, South Ribble, West Lancashire and Wyre with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire, Chorley, Leyland, Fleetwood Skelmersdale and a limited service for those working in Blackburn with Darwen*.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Contact us by telephone FREE from any UK mobile or landline or use our Online Enquiry at the top of this page. We are offering both face to face and telephone appointments at our offices and we’ll work with you to decide which best suits your needs when booking the appointment.
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

*Blackburn with Darwen area, we can provide advice around Debt, Help to Claim Universal Credit, Pensionwise and Foodbank requests. All other advice queries should be directed to Shelter - Blackburn (0344 515 1831) who partner with Blackburn with Darwen Council to provide general advice services for the borough.


Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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Latest News

One-in-seven customers still paying the loyalty penalty despite cost-of-living crisis

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Friday 05 August 2022 Citizens Advice says ‘no more excuses, no more delays’ after regulators found £1.3bn a year loyalty penalty for broadband, mobile and mortgages Tackling the loyalty penalty could be worth over twice as much as October’s £400 energy grant or more than half the energy price cap One-in-seven customers are still paying

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Winter crisis in summer: Citizens Advice reveals latest insights as cost-of-living pressures pile on

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  Friday 29 July 2022 Dame Clare Moriarty: “The charts are going in the wrong direction” Citizens Advice has today launched an interactive dashboard which shows the unfolding cost-of-living crisis and its real-time impact on people seeking the charity’s support. The latest data deep-dive reveals a series of worrying trends, including a summer peak to

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PIP delays leave disabled people hundreds of millions of pounds out of pocket

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Friday 08 July 2022 Hundreds of thousands of people are having to wait for £300 million of vital support because of delays to PIP applications, according to new analysis from Citizens Advice. Personal Independence Payment (PIP), which can see people with an illness, disability or mental health condition receive up to £157 a week, is

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