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We're HERE to HELP

Quite simply, we're here to help residents or people working in Chorley, South Ribble, West Lancashire and Wyre with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire, Chorley, Leyland, Fleetwood Skelmersdale and a limited service for those working in Blackburn with Darwen*.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Contact us by telephone FREE from any UK mobile or landline or use our Online Enquiry at the top of this page. We are offering both face to face and telephone appointments at our offices and we’ll work with you to decide which best suits your needs when booking the appointment.
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

*Blackburn with Darwen area, we can provide advice around Debt, Help to Claim Universal Credit, Pensionwise and Foodbank requests. All other advice queries should be directed to Shelter - Blackburn (0344 515 1831) who partner with Blackburn with Darwen Council to provide general advice services for the borough.

Advice

Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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Latest News

Citizens Advice responds to inflation figures

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Friday 20 May 2022 Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “There are desperate stories behind these figures. People washing in their kitchen sinks because they can’t afford a hot shower; parents skipping meals to feed their kids; disabled people who can’t afford to use vital equipment because of soaring energy bills. “The

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Citizens Advice responds to Ofgem announcement on the frequency of the price cap

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Friday 20 May 2022 Responding to Ofgem’s proposal to review the price cap every three months instead of every six months, Gillian Cooper, Head of Energy Policy at Citizens Advice, said: “We know many energy customers will be worried about seeing prices change more frequently, rather than being locked in for six months. “These measures

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