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Author Archives: Oliver Domleo

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Citizens Advice responds to inflation figures

Friday 20 May 2022

Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

“There are desperate stories behind these figures. People washing in their kitchen sinks because they can’t afford a hot shower; parents skipping meals to feed their kids; disabled people who can’t afford to use vital equipment because of soaring energy bills.

“The warning lights could not be flashing brighter. The government must bring in more targeted support to help people cope with this mounting crisis.”

Latest figures from Citizens Advice:

  • So far in May Citizens Advice has helped more than 750 people every single day with referrals to food banks

  • In the first third of the year Citizens Advice saw more cases of people unable to top up their prepayment meter than the whole of 2021 combined

  • So far this year Citizens Advice has supported nearly 30,000 people with energy debts, a 26% increase on the previous year

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Citizens Advice responds to Ofgem announcement on the frequency of the price cap

Friday 20 May 2022

Responding to Ofgem’s proposal to review the price cap every three months instead of every six months, Gillian Cooper, Head of Energy Policy at Citizens Advice, said:

“We know many energy customers will be worried about seeing prices change more frequently, rather than being locked in for six months.

“These measures should reduce the risk of further supplier failures which have already left customers with a multi-billion pound bill. But they underline the need for a clear plan on how to protect families from further price hikes and support those struggling now.

“The government should urgently bring in more targeted support for people on the lowest incomes. Ofgem must ensure customers don’t pick up the tab for chaos in the energy market.”


  • In its report ‘Market Meltdown’ Citizens Advice calculated that energy customers had been left with a £2.6billion pound bill due to energy supplier failures.

    • This does not include the cost of rescuing Bulb, which is currently being supported by £2.2billion from the Treasury. Any shortfall when the company is sold can be recovered from bill payers.