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Category Archives: Consumer Issues

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CAB News 14 January 2022

Image result for rising cost of living uk

Friday 14 January 2022

Local and national Citizens Advice featured in a series of broadcast news items this week, including an ITV piece on rising costs of living and BBC coverage on energy price cap changes.

National

Cost of Living

Cost of living at crisis point

ITV News, 12/01/2022

Chief Executive Clare Moriarty appeared as part of a package looking at the mounting financial pressures facing households, with energy costs rising and tax increases due in April. ITV filmed at Citizens Advice Southwark and highlighted the growing number of calls received from households struggling to make ends meet.

Energy

Energy bill woes pile up: Households fear soaring prices as complaints about overcharging hit a record high

Mail Online UK, 11/01/2022

Image result for energy price cap going up

Our research that average energy bills could soar by £614 this year is cited.

Gillian Cooper, Head of Energy Policy at Citizens Advice, is quoted: “There’s clear evidence that billing systems and processes at some suppliers have not been fit for purpose. Ofgem [the energy regulator] must ensure suppliers are following its rules on providing accurate bills.”

Meanwhile, Principal Policy Managers Alex Belsham-Harris and Abby Jitendra appeared on BBC News warning of the storm faced by many households.

Why is the energy price cap going up?

The Sunday Times, 09/01/2022, p.1, Ali Hussain

Our research on supplier failures featured in The Sunday Times (print) and in The Daily Express.

Cost of Living

Sunak’s tax hikes and soaring inflation to deliver £1,660 pay cut for UK workers

The Independent, 09/01/2022, Ben Chapman

Our recent lines on the “desperate decisions” people are facing between eating or heating their homes made. Head of Policy Morgan Wild said: “With the hefty blow of further price hikes in April, things are set to go from bad to worse.”

Tom Togher from Citizens Advice Salford wrote about price increases for In Your Area. Tom said the charity is “already seeing the effects of the cost of living crisis in our data.”

Loyalty Penalty

Don’t trust the claim that curb on insurers will save you £4bn… you’ll end up paying MORE on home and car cover

The Mail on Sunday 09/01/2022, p.132, Jess Prestridge

 The article praises our campaign against the loyalty penalty, saying Citizens Advice “does sterling work, much of it understated and low key.”