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Fuel Voucher Application

Fuel Voucher Application

Important: This application is only for those on pre-payment meters, if you are on a credit meter you will need to contact your supplier.

Please note: This service is available to residents in Blackburn with Darwin, Chorley, South Ribble, West Lancashire and Wyre. If you live in another part of Lancashire or England, please contact your local Citizens Advice.

This scheme only allows 3 vouchers to be issued in a 12 month period. If you have already had 3 fuel vouchers from any agency we will not be able to assist you. 

 You should contact your supplier directly and seek assistance from them. 

 If you are at immediate risk of disconnection please contact our Consumer Service helpline on 0808 223 1133.

 If you have energy debts, we would recommend you contact the Debt helpline on 0800 2404420.

To speed up the application process please ensure you fully complete all fields and provide the evidence we ask for. Fields marked with an ‘*’ are required.

We pass your details to an external provider (Auriga) and if they approve it, will issue the voucher code to you.

    How We Use Your Information

    When we record and use your personal information we:

    1. Only access it when we have a good reason

    2. Only share it when it is necessary and relevant

    And we don’t sell it to commercial organisations.

    Special Category Data


    How can we contact you?




    MaleFemaleNon-Binary IdentityTrans: Male to FemaleTrans: Female to MaleOther/None of the aboveI don't want to answer

    Citizens Advice LogoDue to the volume of applications being received, if you have run out or due to run out of credit, you must contact your energy supplier for emergency credit.

    Auriga, who issue the voucher codes, will only issue a maximum of 3 vouchers to a household in a 12 month period, regardless of which organisation makes the referral. They do not issue codes at weekends or bank holidays, the voucher codes are issued by text message or email and can take up to 24 hours from Auriga receiving the referral from ourselves. Important: You will need a top-up card or key to use the voucher code. If you don't have one, please contact your supplier immediately to arrange for one to be sent to you.

    Please read the following information carefully.

    The information you provide will be used to ensure you are entitled to apply and validate your application.

    • Citizens Advice Lancashire West (CALW), who are working with the Fuel Bank Foundation. CALW may also contact you to ask for further evidence/information in support of your application, and may also use the information you have supplied to identify further ways to support you
    • Fuel Bank Foundation
    • Auriga
    • Your gas or electricity provider

    What we need to know:

    Yes  No

    Attendance Allowance
    Bereavement Support
    Carers Credit
    Carers Allowance
    Child Benefit
    Childcare Tax-Free & 30 Hours Free
    Child Tax Credit
    CMS or CSA
    Compensation Recovery Scheme
    Council Tax
    Diffuse Mesothelioma Payment Scheme
    Disability Living Allowance for Children
    Employment and Support Allowance
    Funeral Expenses Payment
    Guardian's Allowance
    Housing benefit
    Income Support
    Industrial Injuries Disablement Benefit
    Job Seekers Allowance
    Maternity Allowance
    Pension Credit
    Personal Independance Payment
    Sure Start Maternity Grant
    Universal Credit (inc UC50)
    Vaccine Damage Payment
    Winter Fuel Payment
    Working Tax Credit
    Text message  Email

    We require the following evidence to support your application.

    The information you provide will be shared with the following organisations as appropriate

    • A copy of your most recent benefits or utility letter showing the full letter with your name and address and the date, in focus
    • Your account numbers for both your gas and electricity accounts
    • Pictures of your gas and electricity meters, showing the full meter, in focus, the serial numbers AND the current balance in the display - NOT the In-Home Display unit screen

    Please be aware that all applications are dealt with in the order received and due to the high volumes, it could take a few days for us to process and send the applications to Auriga for their approval. Incomplete applications will delay your application as we will need to contact you for further information or evidence.

    Please use the file attachment button below to upload your supporting documents (max size 4mb).


    By sending this email I give my consent for Citizens Advice to process and use my personal information in order to best answer my question . I understand that this information will be kept confidential to Citizens Advice. Click here for the full policy

    In order to help you we need to store information about you. The law says we must get your consent to do this. Everything you tell us will be treated confidentially. The information we hold on you will be used solely for the purposes of enabling us to provide you with an effective service. You have the right to make a formal request in writing for access to personal data we hold on you, and to have it corrected if it is wrong. We will not disclose information about you unless the law permits us to, or we have obtained your consent to do so. I have read the above paragraph, I agree and give my consent to the Citizens Advice service

    A copy of your application will be automatically emailed to you for your records. We will try to respond to your application within 2 working days.