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Universal Credit & Help to Claim

Coronavirus Update:

It is with great regret that we have had to suspend our face to face services for Help to Claim. However, if you need our help, we are doing everything possible to maintain our support by other means in these difficult times.

We have therefore increased our resources for telephone and online services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.

If you wish to contact us online, please use the Online Enquiry button above.

If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.

Thank you for your patience and support.


Do you need help to make a new Universal Credit claim?

At Citizens Advice Lancashire West we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account

  • Complete your claim to-dos

  • Verify your identity

  • Make sure you’re providing the right evidence to the Jobcentre

  • Understand what Universal Credit will mean for you

If you’re not sure what help you need, just get in touch and we can work out how we can support you.


Freephone 0800 144 8444 (England) or 0800 024 1220 (Wales)

You can find more information on Universal Credit on our advice pages.