CAB News Friday 09 November 2018

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CAB News Friday 09 November 2018

Friday 09 November 2018

Today Citizens Advice has been picked up by a variety of news outlets including the Daily Mail, the Guardian and local media.


Broadband Loyalty Penalty

Sticking with your broadband provider costs an average of £230 a year, research shows

The Daily Mail, 09/11/2018, p.10, Amelia Murray/Sean Poulter

Our call for a consumer champion for the broadband market has been included in the Daily Mail’s coverage of new figures that show the price customers are paying for the internet. Our super-complaint into the loyalty penalty was also referenced.

Gillian Guy, Chief Executive of Citizens Advice, said: “No one should be penalised for their loyalty. It’s clear the industry needs more scrutiny which is why the Government should set up an independent champion for consumers as is the case in other essential markets.”

UN investigation into poverty

Life on the poverty frontline: UN turns its gaze on UK

The Guardian, 08/11/2018, Robert Booth

Image result for poverty uk food banks

Citizens Advice Newcastle was listed as one of the places the UN investigation into poverty visited during its investigation into poverty in the UK. A local client was quoted.

Sharon Morton said: “I wash in what I call a birdbath – a little hot water in a basin and have a spruce down. To keep warm I wrap up in layers and layers. I never thought I would be 48 and in this position.”

Energy price cap designed to protect 11 million households to come into force from January 1

Metro, 07/11/2018, p.28, Holly Williams

Our response to the energy price cap details announced by the regulator Ofgem yesterday was included in the Metro’s coverage.

Gillian Guy, Chief Executive of Citizens Advice, said: “This price cap will finally offer some much-needed protection for loyal households on default tariffs, who have been exploited for too long.”

Our response was also picked up in the Sun, the MailOnline, Evening Standard and the Guardian.


Citizens Advice Sheffield

BBC Radio Sheffield, 08/11/2018, 12:11:15

Francis Potter, Citizens Advice Sheffield, took calls on BBC Radio Sheffield on the roll-out of Universal Credit across the city.

“Most of Sheffield is effected but it’s only for new claims. If you’re already on legacy benefits, you won’t have to do anything… Only those who have a change of circumstances will be moved over to Universal Credit.”

In other news

High Street Shops are closing at a rate of 14 per day.

MPs have have found single parents, care leavers and people with disabilities and health conditions were “disproportionately vulnerable” to benefit sanctions.

Today the state pension age rises to 65 for women and some campaigners are concerned the pace of equalisation has left some retirees facing poverty.


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