Category : Consumer Issues
Friday 23 July 2021
Matt Upton, Director of Policy at Citizens Advice, said:
“Broadband is essential for the way we live today. People struggling to afford it shouldn’t be penalised simply because their provider isn’t one of the few firms offering a cheaper tariff.
“The pandemic exacerbated this problem, but in reality it had already been dragging on for far too long.
“The fact that so many providers still aren’t taking responsibility for protecting lower income customers shows just how precarious it can be to rely on voluntary arrangements and goodwill. Ofcom are right to say things aren’t happening quick enough. If we don’t see action soon, the government needs to get involved.”