Friday 25 September 2020
Citizens Advice research has found seven million people (14% of UK adults) have been unable to receive their post at some point over the last decade. See our website for the full press release.
It’s vital the government act now to ensure our postal system is truly universal
Post and Parcel, 25/09/2020
Trade magazine Post and Parcel has featured our press release calling for everyone to have guaranteed access to postal services.
Charity bid to address Covid pain
The Mirror, 24/09/2020
Our warning that not having a fixed address will worsen Covid hardship has been picked up by the Daily Mirror.
Dame Gillian Guy said: “We’re seeing millions of people coming to us for help with redundancy, housing and welfare problems during the pandemic. Our current system is designed around letter boxes, not people.”
Insurance firms ‘no longer able to penalise loyal clients’
About 10 million home and car insurance customers should save nearly £120 a year each after the UK financial regulator effectively banned the industry from charging higher premiums to loyal customers.
The move comes after Citizens Advice issued a “super-complaint” nearly two years ago against the practice, which it described as a “systematic scam”.
Dame Gillian Guy, the chief executive of Citizens Advice, said: “It’s nearly two years since we submitted a super-complaint on the loyalty penalty and we’re pleased to see the FCA is proposing strong action to crack down on this systematic scam.
“We’re especially happy to see it tackling price-walking – gradual year-on-year price increases – and making companies automatically switch their customers to better deals.”
Renters rights: six things renters need to know
The Sun, 20/09/2020, Alice Grahns
The Sun provided a step by step guide to what you need to know if you’re worried about losing you home with the help of Amy Hughes, our senior housing expert.
It’s “really important” to know where you are in that process, said Amy. “If your landlord has not yet given you a formal notice then you won’t be evicted for many months.
“If your landlord has already got a possession order and applied for a bailiff date, you might be evicted with 14 days notice.”
The Sun also carried our call for reforms that give judges more discretion to allow tenants to stay in their homes.
The Mirror also used our advice to help readers, as did The Express alongside a quote from Gillian Guy.
Gillian said: “Neither renters nor landlords can afford to be saddled with long-term arrears as a result of coronavirus.
“The government must urgently consider direct financial support to help renters clear their debts and stay in their homes, and so make good its promise that no renter will be evicted because of coronavirus”
The trade journals Letting Agent Today and Property 118 also used our advice and Gillian’s statement. The press release was written up by the Press Association which meant the story was carried by a number of regional newspapers in print and on their websites.
Advice for those worried about losing their jobs – and those working from home over winter
BBC Radio Newcastle, 23/09/2020 (about 1’25” into clip)
Chief Officer of Citizens Advice Newcastle, Shona Alexander, has been talking on the local BBC Radio about the challenges both for people worried about their employment future, and those who’ll be working from home throughout the winter.
For people whose employers are making cuts she advised: “Get advice, don’t rush into things, make sure your redundancy is fair.
“You are not alone: message from Citizens Advice Coventry to those facing unemployment
BBC Radio Coventry, 24/09/2020, (about 3’20” into clip)
Kate Aldgate Chief Officer of Citizens Advice Coventry appeared on the local BBC Radio station to offer advice for people finding themselves out of work or using the benefits system for the first time.
She said: “The first thing I would advise is to pause and… gather all the information you can.”
She added: “The second thing I would say is that there’s a lot of help out there… So don’t think you’re alone, and being informed of the facts and to go and speak to someone regarding that will help hopefully you feel more in control of the situation going forward.”
Talking about homeworkers, Shona said that people may not know they are entitled to allowances for expenses incurred from working at home, such as printing ink and telephone line rental.
And she added that heating bills may be a problem: “start to budget now and work out how you’re going to cope with those bills.”
In other news