Category Archives: Benefits

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CAB News 20 March 2020

Image result for no new eviction proceedings citizens advice

Friday 20 March 2020

The government has followed our recommendation and announced that no new eviction proceedings for tenants in either social or private rented housing can begin for at least three months.

Dame Gillian Guy said: “This news will come as a huge relief to many people. These are extraordinary times and it’s great to see the government stepping up and acting quickly to make sure people don’t lose their homes as a result of this crisis.”

Gillian’s full statement can be found here.



What tenants and landlords can do when rent is a problem

This is Money, 19/03/2020, Will Kirkman

Tenants are already struggling to pay rent among the coronavirus outbreak.

Around five million households in the UK live in private rented accommodation and many of these could struggle to pay the bills if they need to take time off work.

The government yesterday announced measures to protect tenants from eviction for at least three months in light of the coronavirus pandemic.

Rachael Gore, senior housing expert at Citizens Advice, said : “If you’re struggling to pay rent, talk to your landlord straight away.

“You should explain the situation and could ask for more time to pay or ask to catch up any missed payments by instalments.

“If you can’t come to an agreement with your landlord, it’s a good idea to pay what you can afford and keep a record of what you offered.”

Newsbeat on Radio One also listed our advice for tenants on its lunchtime programme.

We need a Crisis Minimum Income of £180 a week  

BBC News and LBC, 19/03/2020

Joe Lane, Principal Policy Manager at Citizens Advice, was interviewed on the BBC News Channel yesterday about our recommendation for the government to introduce a Crisis Minimum Income of £180/week to help people afford the basics during the coronavirus pandemic.

The interview was also featured on BBC 5 Live and many regional BBC stations. Our call for Crisis Minimum Income was also featured in the Guardian.

Kayley Hignell, Head of Families, Welfare and Work, also appeared on LBC radio to explain the rules on benefits and sick pay, and to call for more protection for individuals.


Utility suppliers will not cut off meters during outbreak

Independent, 19/03/2020

Citizens Advice launched best practice guidance for energy suppliers on how to support consumers who need extra help or reassurance during the coronavirus outbreak.

Our calls have been featured in the Independent, the Daily Express, The Sun and The Times.

Energy suppliers offer support plan for struggling customers

The Telegraph, 19/03/2020, p.9, Christopher Hope

New government guidance for energy suppliers on how to support customers during the coronavirus outbreak has been featured in many national newspapers.

Citizens Advice worked with the Department for Business, Energy and Industrial Strategy as well as the energy industry to formulate the new advice.

Dame Gillian Guy told The Telegraph: “Making sure people have warm homes and don’t face additional financial or other stresses about their energy supply will be essential.”

The Mirror, and The Daily Mail were among other papers who carried Gillian’s comments.

Will parents be given paid leave to stay at home?

The Mirror, 18/03/2020, Emma Munbodh

It’s ‘schools out’ from Friday, but even before yesterday’s announcement several national newspapers wanted to pass on our advice to parents worried about taking time off during the coronavirus outbreak.

“In an emergency, you are entitled to take time off to make sure your child is looked after. This is known as dependant leave,” said Tracey Moss, employment expert at Citizens Advice in The Mirror.

“Your employer can’t refuse you dependent leave if you have no other choice, and you can’t be disciplined or sacked for taking the time off.”

In The Metro Matthew Bradbury, employment expert at Citizens Advice clarified the position on unpaid leave:

He said: “An employer can ask you not to attend work, but they would have to pay you unless there’s a clause in your contract which allows them to suspend you without pay in specific circumstances.”


Can your employer force you to take unpaid leave?

The Metro, 16/03/2020, Zaina Alibhai

The national press continue to use our advice to inform the public about their rights during the coronavirus outbreak.

Employment expert Matthew Bradbury, told the Metro that an employer can ask you not to attend work, but unless there’s a specific clause in your contract, they have to continue to pay you

Matthew added: “If you’re an agency worker or on a zero hours contract, you are probably not entitled to be paid if your employer instructs you not to come to work. If you’re in this situation, you should speak to your employment agency or employer and check your contract.”

Coronavirus: what are our rights?

BBC News, 13/03/2020

The unprecedented coronavirus outbreak is throwing up many different dilemmas and Citizens Advice is being asked to comment across the media.

Head of External Affairs Katie Martin appeared on the BBC News Channel on Friday to talk about people’s rights to sick pay, and refunds for cancelled events and travel plans.

Katie was also asked for advice if we see widespread school closures. Katie said many employers might have “exceptional policies in place” and people should talk to their employer in the first instance.

Those who are self employed may have to use the benefits system.

Among the national papers featuring our guidance, The Independent looked at the situation for people in private rented accommodation worried about paying their rent:

“If you’re struggling to pay rent, talk to your landlord straight away,” said senior housing expert Rachael Gore.

“If you can’t come to an agreement with your landlord, it’s a good idea to pay what you can afford and keep a record of what you offered.

“You should get advice if you can’t reach an agreement because there is a risk that your landlord might try to evict you.”

In other news

Tens of thousands of retired medics asked to return to NHS.

Chancellor prepares wage package rescue plan.

Disaster relief fund launched to help most vulnerable.

Community aid groups set up across UK .

Unions attack ‘paltry’ sick pay for self-isolating couriers.

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CAB News 13 March 2020

Friday 13 March 2020

Our Head of Policy for Families, Welfare and Work, Kayley Hignell, has been live on the BBC’s budget programming.

Our response to Wednesday’s announcement that the regulations surrounding sick pay are to be changed to help cope with the coronavirus outbreak was also featured online and in several national newspapers.

The full statement can be found here.


Your work rights if your child has to stay home explained

Daily Star, 12/03/2020

Coverage of our coronavirus help is continuing, with the latest information being featured in both the Daily Star and The Sun.

Tracey Moss, employment expert at Citizens Advice, said: “In an emergency, you are entitled to take time off to make sure your child is looked after. This is known as dependant leave.

“Your employer can’t refuse you dependant leave if you have no other choice, and you can’t be disciplined or sacked for taking time off.”


People who are self-isolating will get a ‘virtual’ sick note

The Andrew Neil Show, BBC2, 12/03/2020, p.6, Daniel Martin

Head of Policy for Families, Welfare and Work, Kayley Hignell, was twice interviewed live on the BBC’s main Budget Day programme. Her comments were also used by yesterday evening’s Andrew Neil show as part of the opening montage telling the ‘story of the day.’

Kayley said: “Sick pay, crucially, is only £94 a week, so it won’t go far… we’d have like to see more support for people.”

Our response to Chancellor Rishi Sunak’s changes to sick pay regulations was also featured in the national newspapers.

Dame Gillian Guy, told the Daily Mail: “The Chancellor’s decision to extend statutory sick pay to those self-isolating will be a relief to some workers.

“But the self-employed and people in the 1.5 million jobs that don’t qualify for sick pay are still at risk of falling through the gaps if they become unwell.”

In The Sun Gillian said: “This unprecedented situation has exposed the long-standing flaws and inconsistencies in our sick pay and benefits systems.

“While today’s measures are encouraging, the government needs to take a longer term view and build on them to ensure our social safety net is fit for purpose.”

Universal Credit

Millions of people at risk of falling into debt

The Mirror, 10/03/2020, Emma Munbodh

Image result for sick pay

Statutory sick pay will be made available from day one when self-isolating, instead of day four, the Prime Minister announced last week.

However more than 1.5 million workers are still waiting on a response on how the Government will protect them if they fall ill with coronavirus.

Dame Gillian Guy said in the Daily Express: “Coronavirus won’t discriminate between those eligible for sick pay and people who simply cannot afford to fall unwell.

“We know this is something front of mind for millions of people who could face the impossible choice of working while ill or ignoring guidance to self-isolate.”

Gillian told The Mirror: “The Chancellor must set out plans to broaden the pool of people eligible for statutory sick pay and ensure that the benefits system can respond flexibly to those who need it. Otherwise millions could fall through the gaps.”

Meanwhile more of our advice on people’s rights to sick pay was featured in The Sun.


Daily Express, 06/02/2020, Jess Sheldon

Image result for statutory sick pay

Citizens Advice is urging the government to protect millions of workers who may be pushed into financial hardship by government advice to self-isolate during the coronavirus.

In the Daily Express one of our clients, Sheila, shared her fears over the consequences of the outbreak in order to illustrate the problem.

She said: “I am contracted to work 10 hours a week and when I have previously been sick for a few days, my manager has paid me but said it was at their discretion.

“If I did get coronavirus I am not sure if I would get paid or if I can get Statutory Sick Pay.”

Dame Gillian Guy, said: “No one should fear getting ill or risk their health because they won’t be able to pay their bills, but this will be the reality for millions of workers if the coronavirus outbreak worsens.

“Problems with our system for sick pay are long-standing.

“The government must clarify sick pay rights for workers and ensure the benefits system can respond flexibly so that people have enough to make ends meet if they do fall ill.”

Meanwhile The Guardian, The Metro and The Telegraph were among the national papers using our advice for practical guidance on a range of issues.

For instance, if an event is cancelled because of the outbreak the organiser should refund ticket holders.

However, our Senior Consumer Advice Expert, Jan Carton, quoted in The Telegraph, warned against scammers. “If your event is cancelled and companies offer their services to recover money on your behalf, look out for the signs of a potential scam.”


People are sick of work that does not pay – Our advice to the Chancellor

The Mirror, 11/03/2020, p.32, Tricia Phillips

Tricia Phillips, the Daily Mirror’s Personal Finance Editor, has written a letter to the chancellor on her advice to the chancellors on today’s budget.

In her letter, the journalist said “Dame Gillian Guy, chief executive of Citizens
Advice, summed the situation up well when she said: “No one imagined that coronavirus would be the backdrop for this Budget. While there are big issues to address, front of mind for many people right now is how they’ll afford their bills if they do fall unwell.”

In other news

Coronavirus: Food bank shortage blamed on panic buying.

Coronavirus ‘could cost millions of tourism jobs’.

Coronavirus: Volunteers rally round to help those self-isolating.

DWP says it is ‘shocked’ by its own disability tribunal record.