Citizens Advice Lancashire is covered by the Data Protection Act 2018. Citizens Advice Lancashire is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice Lancashire.
Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice Lancashire makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Lancashire cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice Lancashire will return information to the email address of the sender only. If an email from Citizens Advice Lancashire contains sensitive personal data about you, Citizens Advice Lancashire will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.
Emails from Citizens Advice Lancashire may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
If you are concerned about confidentiality then please contact us by phone or in person.
Under the General Data Protection Regulation 2018 we need your consent to store your personal details. By using our email advice service, you agree to the following statement: “I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”.
For full details see our Information Charter