Coronavirus Update:
It is with great regret that we have had to suspend our face to face services for Help to Claim. However, if you need our help, we are doing everything possible to maintain our support by other means in these difficult times.
We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.
If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).
Alternatively, you can click on the following button to use this option Advice by Email
Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.
If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.
Thank you for your patience and support.
Do you need help to make a new Universal Credit claim?
At Citizens Advice Lancashire West we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.
Our trained advisers can help you to:
Set-up your Universal Credit account
Complete your claim to-dos
Verify your identity
Make sure you’re providing the right evidence to the Jobcentre
Understand what Universal Credit will mean for you
If you’re not sure what help you need, just get in touch and we can work out how we can support you.
Visit us:
| Job Centre | Delivered From | Availability | |||||
| Monday | Tuesday | Wednesday | Thursday | Friday | |||
| Blackburn with Darwen | Blackburn JCP | 9.00-5.00 | 9.00-5.00 | 10.00-5.00 | 9.00-5.00 | 9.00-5.00 | |
| Chorley | Chorley JCP | 9.00-1.30 | 9.00-1.30 | ||||
| Chorley CA | 35-39 Market Street, Chorley, PR7 2SW | 9.30-4.00 | 9.30-4.00 | 9.30-4.00 | |||
| Chorley Digital Help Centres | Clayton Brook Village Hall, Clayton-Le-Woods, Bamber Bridge, PR5 8HL | 10.30-4.00 | |||||
| Tatton Community Centre, Silverdale Road, PR6 0PR | 10.30-4.00 | ||||||
| Lancaster Way (off Ordinance Road), Buckshaw Village, PR7 7GA | 10.30-4.00 | ||||||
| Buttermere Community Centre, Buttermere Avenue, Chorley, PR7 2JG | 10.30-4.00 | ||||||
| Fleetwood | Fleetwood JCP | 9.00-5.00 | 10.00-5.00 | ||||
| Fleetwood CA | 122 Poulton Road, Fleetwood, FY7 5AR | 9.30-4.00 | 9.30-4.00 | ||||
| Fleetwood DHC | 36 Adelaide Street (Indoor Market), Fleetwood, FY7 6AB | 9.30-4.00 | 9.30-4.00 | 9.30-4.00 | |||
| Cleveleys Library | Rossall Road, Thornton-Cleveleys, FY5 1EE | 9.00-1.00 | |||||
| Leyland | Leyland JCP | 1.00-5.00 | 1.00-5.00 | ||||
| South Ribble Digital Help Centre | Lancaster Way (off Ordinance Road), Buckshaw Village, PR7 7GA | 10.30-4.00 | |||||
| Leyland CA | 78 Towngate, Leyland, PR25 2LR | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | |
| Ormskirk | Ormskirk JCP | 9.00-5.00 | |||||
| West Lancs DHC | 49 Concourse Shopping Centre WN8 6LN | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | |
| West Lancs CA | 47 Concourse Shopping Centre WN8 6LN | 9.30-4.00 | 9.30-4.00 | 9.30-4.00 | 9.30-4.00 | ||
| Skelmersdale | Skelmersdale JCP | 10.00-5.00 | |||||
| West Lancs DHC | 49 Concourse Shopping Centre WN8 6LN | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | 9.00-1.00 | |
| West Lancs CA | 47 Concourse Shopping Centre WN8 6LN | 9.30-4.00 | 9.30-4.00 | 9.30-4.00 | 9.30-4.00 |
Call:
Freephone 0800 144 8 444 (England) or 08000 241 220 (Wales)
You can find more information on Universal Credit on our advice pages.
If you’re a local organization working with people who need to help to claim Universal Credit, contact Guy Simpson on 0808 278 7880, or use the contact form below, for more information on how you can signpost or refer people to our service.