Help to Claim

Coronavirus Update:

It is with great regret that we have had to suspend our face to face services for Help to Claim. However, if you need our help, we are doing everything possible to maintain our support by other means in these difficult times.

We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.

If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).

Alternatively, you can click on the following button to use this option Advice by Email

Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.

If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.

Thank you for your patience and support.

 

Do you need help to make a new Universal Credit claim?

At Citizens Advice Lancashire West we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account

  • Complete your claim to-dos

  • Verify your identity

  • Make sure you’re providing the right evidence to the Jobcentre

  • Understand what Universal Credit will mean for you

If you’re not sure what help you need, just get in touch and we can work out how we can support you.

Visit us:

Job CentreDelivered FromAvailability
MondayTuesdayWednesdayThursdayFriday
Blackburn with
Darwen
Blackburn JCP9.00-5.009.00-5.0010.00-5.009.00-5.009.00-5.00
ChorleyChorley JCP9.00-1.309.00-1.30
Chorley CA35-39 Market Street, Chorley, PR7 2SW9.30-4.009.30-4.009.30-4.00
Chorley Digital Help CentresClayton Brook Village Hall,
Clayton-Le-Woods,
Bamber Bridge,
PR5 8HL
10.30-4.00
Tatton Community Centre, Silverdale Road,
PR6 0PR
10.30-4.00
Lancaster Way (off Ordinance Road), Buckshaw Village,
PR7 7GA
10.30-4.00
Buttermere Community Centre, Buttermere Avenue,
Chorley,
PR7 2JG
10.30-4.00
FleetwoodFleetwood JCP9.00-5.0010.00-5.00
Fleetwood CA122 Poulton Road, Fleetwood,
FY7 5AR
9.30-4.009.30-4.00
Fleetwood DHC36 Adelaide Street (Indoor Market), Fleetwood,
FY7 6AB
9.30-4.009.30-4.009.30-4.00
Cleveleys
Library
Rossall Road, Thornton-Cleveleys, FY5 1EE9.00-1.00
LeylandLeyland JCP1.00-5.001.00-5.00
South Ribble Digital Help CentreLancaster Way (off Ordinance Road), Buckshaw Village,
PR7 7GA
10.30-4.00
Leyland CA78 Towngate, Leyland,
PR25 2LR
9.00-1.009.00-1.009.00-1.009.00-1.009.00-1.00
OrmskirkOrmskirk JCP9.00-5.00
West Lancs DHC49 Concourse Shopping Centre WN8 6LN9.00-1.009.00-1.009.00-1.009.00-1.009.00-1.00
West Lancs CA47 Concourse Shopping Centre WN8 6LN9.30-4.009.30-4.009.30-4.009.30-4.00
SkelmersdaleSkelmersdale JCP10.00-5.00
West Lancs DHC49 Concourse Shopping Centre WN8 6LN9.00-1.009.00-1.009.00-1.009.00-1.009.00-1.00
West Lancs CA47 Concourse Shopping Centre WN8 6LN9.30-4.009.30-4.009.30-4.009.30-4.00

Call:

Freephone 0800 144 8 444 (England) or 08000 241 220 (Wales)

You can find more information on Universal Credit on our advice pages.

If you’re a local organization working with people who need to help to claim Universal Credit, contact Guy Simpson on 0344 245 1294, or use the contact form below, for more information on how you can signpost or refer people to our service.