Brilliant Energy customers’ supply to continue as normal, but Ofgem must “urgently move forward” with supplier reforms, says Citizens Advice

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Brilliant Energy customers’ supply to continue as normal, but Ofgem must “urgently move forward” with supplier reforms, says Citizens Advice

Friday 15 March 2019

Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement.

Gillian Guy, Chief Executive of Citizens Advice, said:

“Brilliant Energy and Northumbria Energy customers’ gas and electricity will continue as normal and Ofgem will appoint a new supplier soon. Customers should take a meter reading and wait until a new supplier is appointed before switching, otherwise they risk losing any potential refunds.

“The failure of another supplier is a clear sign Ofgem needs to urgently move forward with its reforms to better monitor existing companies and take action earlier when problems arise.

Consumer advice contact

Customers can find more information on the Ofgem or Citizens Advice websites. Customers unsure of their next steps can contact the Citizens Advice consumer helpline on 03454 04 05 06. Please note, this service operates Monday to Friday, 9am to 5pm.


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