Citizens Advice responds to Ofgem price cap announcement

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Citizens Advice responds to Ofgem price cap announcement

Friday 08 February 2019

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s decision to raise its default and pre-payment meter energy tariff caps.

Gillian Guy, Chief Executive of Citizens Advice, said:

“Unfortunately price rises were inevitable as the cost of supplying electricity and gas to our homes has been increasing. As unwelcome as this news is, it’s likely that prices would be higher still without the cap and there are steps people can take to ease the strain on their bills.

“There are big savings to be made by switching supplier or tariff. Simple steps like topping up your insulation, or installing better heating controls, can permanently reduce your bills and make your home more comfortable.”

Citizens Advice price comparison site and supplier star rating

To support customers to save money on their energy bills, Citizens Advice provides an independent price comparison site and a customer service star rating which ranks suppliers’ customer service.


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