Extra Energy customers’ gas and electricity “will continue as normal”, says Citizens Advice

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Extra Energy customers’ gas and electricity “will continue as normal”, says Citizens Advice

Friday 23 November 2018

Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Extra Energy has ceased trading.

Gillian Guy, Chief Executive of Citizens Advice, said:

“Extra Energy customers should not worry, their gas and electricity will continue as normal. Ofgem will organise a new supplier who will be in touch in due course.

“In the meantime people should take meter readings and avoid switching until a new supplier has been put in place. By switching now people risk losing any refunds they might be entitled to.”

“Today’s news and other recent supplier failures again highlight how essential it is that suppliers operating in the market have sustainable business models.”

Consumer advice contacts

Customers can find more information on Ofgem’s website. Customers unsure of their next steps can contact the Citizens Advice consumer helpline on 03454 04 05 06. Please note, this service operates Monday to Friday, 9am to 5pm.


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