Friday 23 November 2018
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s consultation proposing tighter licensing rules for firms wishing to enter the energy supply market.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Today’s proposals would significantly tighten the rules on firms that want to enter the energy supply market. For too long, firms that are unprepared, financially unsustainable or both have been able get a license and start operating as a supplier.
“Ultimately it’s consumers who suffer when unprepared energy companies are able to enter the market. Many customers suffer with poor customer service, long waits on the phone and inaccurate bills. And everyone pays the price, through their bills, when weak suppliers fail. The collapse of GB Energy cost consumers £14m in total.
“While the proposed new rules will protect consumers from unfit firms getting a license in the future, there are still poorly performing suppliers operating now. Ofgem must take appropriate steps to remove these firms from the market.”