Friday 09 August 2019
The cancellation of Boardmasters festival appears across many outlets, with many referring to advice on our website.
Boardmasters refuses to say if it’ll offer refunds for last minute cancellation
Mirror.co.uk, 07/08/2019, James Andrews
Boardmasters festival in Cornwall has been cancelled just hours before it was due to open. The 53,000 people affected are still to hear whether they’ll be refunded.
Citizens Advice says if you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. The organiser will tell you how to get a refund.
Our advice also appeared in the Sun and the Evening Standard.
15 million households could see gas and electricity bills drop as Ofgem cuts price cap on some tariffs.
Channel 5, 08/08/2019
Director of External Affairs, Katie Martin, spoke to Channel 5 about Ofgem’s planned cuts to price caps. The segment states that if you’re part of the carbon-friendly ‘district heating’ energy scheme you may not notice much difference.
Katie said: “The problem with heat networks is that they’re unregulated, so the services can be really variable. For example some people experience really poor service standards and there’s very little they can do to complain about this.”
The costs of decarbonisation must not hit those who can least afford it
Utility Week, 02/08/2019, Gillian Guy
An op-ed in Gillian’s name has been published in Utility Week. She writes: “The UK’s decision to legislate for a net zero greenhouse gas emissions target by 2050 has major implications for the people we help every day.”
“At the moment, most of the costs of the UK’s existing efforts to decarbonise are paid for through people’s bills, not taxes…By choosing to pay for these policies in this way, the costs disproportionately fall on the poorest in society.”
Citizens Advice recommends that “the Treasury establish an independent commission that would work through the implications of how low-carbon transition should be paid for, and present recommendations to government on how to proceed.”
Letting fees ban: Renters confused after change in law
BBC Online, 05/08/2019, Lora Jones
The BBC used our data and advice in a story about the renters’ experience with tenant fees following the ban on letting agent charges on June 1.
Enquiries to Citizens Advice about tenant fees rose by 54%, to 430, in the month after the law was introduced, the article reports.
Rachael Gore, our Housing Expert, told the BBC that tenants should question all upfront payments and ask for receipts from their landlord or letting agent.
Universal Credit and the Managed Migration Pilot
BBC Radio 4, You and Yours, 02/08/2019, 12:51:30
Minesh Patel, Principal Policy Manager for Families, Welfare and Work, appeared on BBC Radio 4’s You and Yours programme to talk about Universal Credit and the Managed Migration Pilot.
Minesh says that Citizens Advice is “working closely with DWP to help shape the early stages of the Managed Migration Pilot.” He continues, explaining that the charity has “shared evidence into the challenges people face with Universal Credit.”
Pensioners urged to claim benefits to save free TV licence
Sheffield Star, 06/08/2019, Lucy Ashton
Sheffield Citizens Advice says many over the age of 75 are reluctant to claim Pension Credit.
Chris Walker, Office Manager of Citizens Advice Spital Hill, told a council meeting that pensioners would boost their own finances, adding “There’s quite a large proportion of people who don’t claim it and that equates to £3 billion a year nationally.”
York’s EU citizens told to take action to secure rights post Brexit
York Press, 03/08/2019, Mike Laycock
Citizens Advice York says it is ready to help about 8,000 EU citizens in the city achieve ‘settled status’ after Brexit.
Chief Executive, Simon Topham, has warned that EU nationals could suffer a range of problems if they don’t get such status including the potential loss of services and benefits: “There are around 8,000 EU-born citizens living in York and most of them will need to take action to secure their rights.” Simon added: “If we leave without a deal, the deadline for this is December 31, 2020.”
In other news
Developers have been accused of holding back on building tens of thousands of homes a year despite a relaxation of planning laws designed to address the housing shortage.
The price of energy is set to fall for millions of British households this October after Ofgem has announced lower price caps.
Virgin Media has announced it will freeze prices and always give best deal to over 100,000 vulnerable customers.
The UK’s retailers have reported the worst July on record.
Facebook has been urged to shut groups seeking fake Amazon reviews.
EU citizens are being made destitute after being turned down for Universal Credit despite having the legal right to reside in the UK.