CAB News 16 August 2019

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CAB News 16 August 2019

Friday 16 August 2019

The HuffPost has published a comment piece written by Gillian Guy that calls on the new Prime Minister to make changes that would improve the lives of the people we help.

National

Advocy

A Message To Boris Johnson: Lift The Gloom For People Struggling On Benefits

HuffPost, 09/08/2019

An opinion piece by Gillian Guy written to the new Prime Minister about the changes we would like to see the new government make to help the people we see was published in HuffPost.

In the piece, Gillian called on the PM to address issues raised by people on Universal Credit, those in debt, and those affecting consumers.

“In our 80 years of existence we’ve seen how political changes can bring opportunity to tackle intractable problems in new ways,” Gillian wrote.

“We’ve worked with the governments of 16 prime ministers to help solve these problems and achieve tangible change for people.

“We want to turn the attention of the 17th to matters beyond Brexit, to help millions of people across the country sleep better at night.”

Consumer

How cancelling your direct debit can leave you with a big bill

Daily Express, 15/08/2019, Lloyd Johnson

Our advice on finding the best deal for your car insurance was quoted at length in the Daily Express.

The paper warned that some motorists have been caught out when cancelling their direct debit.

Our website says: “Cancelling a direct debit does not cancel your insurance policy.

“If you do this you will still owe your insurer the premiums. You must contact your insurer to cancel the policy.”

Energy

Are small energy suppliers safe to use?

The Mirror, 14/08/2019, Emma Munbodh

Citizens Advice is “a good place to start” when considering switching energy supplier said The Mirror in an article looking at smaller gas and electricity firms.

The paper also used research from our Picking up the Pieces report which says households could face a £172 million bill after the collapse of a dozen domestic suppliers.

Our energy star rating which evaluates energy companies on a range of measures including customer service can be found here.

Advice

One in six families ‘cut back on essentials’ to pay for school uniforms – how to claim up to £150 from your council

The Sun, 11/08/2019, Hollie Borland

Our advice on how to get help with the cost of school uniform has been featured on The Sun’s website in an article which says that the number of parents struggling with the cost is on the rise.

There is help available from some local authorities, and you can find out if your council offers a grant by checking its website, says the report.

It adds that Citizens Advice also recommends asking the school for help, as they may be aware of local charities that can offer assistance.

Debt

Mental health issues and debt: kindness is not good enough

The Observer, 11/08/2019, p.56, Emily Reynolds

Our research which found that mentally ill people pay on average £1,110 to £1,550 more for services per year was quoted in The Observer.

The article said understanding of how depression and similar difficulties can contribute to money problems has increased, but people still aren’t always able to access the help they need.

Andrew Dickens, who had depression, told the paper: “It all became a nasty circle: my debt fuelled my illness, my illness made me build up more debt, and so on. The problem was, my mental health issues prevented me from confronting it.”

Travel

Gatwick Airport strikes called off this weekend amid union update on other August walkouts

Express Online, 09/08/2019

Our advice on what rights you have if your flights are cancelled due to strike action were covered by the Express Online.

“If your flight has been cancelled due to airport staff striking, it’s unlikely you’ll receive compensation as it would be considered ‘extraordinary circumstances’. These are outside of the airline’s control,” the advice read.

“You should contact your airline as you should be offered the choice between a refund and a replacement flight.”

In other news

Major retailers call on chancellor to save high street.

National Grid ‘had three blackout near-misses in three months’.

There has been a huge rise in complaints about gambling companies.

Shackles and restraints have been used on hundreds of people deported from the UK.