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Video Advice

Video Advice – Attend Anywhere

Would you rather speak to someone face-to-face?

Then why no try our new video advice service!

Video calling is as easy as a phone call.

It’s a great cost-saver, with the added value of face-to-face communication.

Rather than travelling to one of our offices, you simply enter our virtual, online ‘waiting room’.

We’ll then notify your assessor, who will attend to you shortly.

There is no need to create an account.

And none of your personal information is stored.

Video drop in is available every Wednesday between 10am and 12pm.

Just click the button below to get started:

Start Video Call

What Do I Need to Make a Video Call?

A strong internet connection.

A private, well-lit area where you will not be disturbed.

Web-camera, speakers and microphone (These are already built into laptops & mobiles).

One of the following:

Google Chrome or Microsoft Edge (version 83+) web browser on a desktop or laptop, or on an Android tablet or smartphone.

Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.

Is it Secure?


Video calls are secure.

Enjoy a private ‘room’ that only your adviser can enter.

How much internet data will I use?

similar amount of data to Skype® or FaceTime®, You don’t use any data while waiting for an adviser to join you.

How much does a video call cost?

Your video call is FREE (except for your internet usage).

Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.