West Lancashire Citizens Advice (Skelmersdale)
Coronavirus Update:
It is with great regret that we have had to suspend all our appointment & drop-in services. However, if you need our help, we are doing everything possible to maintain our support in these difficult times.
We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.
If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).
Alternatively, you can click on the following button to use this option Advice by Email
Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.
If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.
Thank you for your patience and support.
| Address: | Citizens Advice Lancashire West Skelmersdale Office Unit 47 The Concourse Shopping Centre Skelmersdale Lancashire WN8 6LN |
| Telephone: | 0808 278 7880 Mon to Fri 9am to 5pm |
| Opening hours: | Monday: CLOSED Tuesday: CLOSED Wednesday: CLOSED Thursday: CLOSED Friday: CLOSED Saturday: Closed Sunday: Closed |
| Services: | Download Skelmersdale Services Guide |
| Follow our Skelmersdale office: |
Emergency Contact Numbers
Emergency Homelessness Number Tel: 0808 800 4444 (Shelter 8am to 8pm)
Samaritans Tel: 116 123
Domestic Abuse Helpline Tel: 0808 2000 247 (National Helpline 24hrs)
NHS Direct Tel: 111
Citizens Advice - Adviceline Tel: 0808 278 7880
Our Skelmersdale Citizens Advice office covers the entire Borough of West Lancashire, so if you live or work in the areas listed below then we're here to HELP you with the PROBLEMS you face.
| Towns: | Ormskirk, Skelmersdale |
| Villages: | Andertons Mill, Appley Bridge, Argleton, Aughton, Banks, Barrow Nook, Barton, Bickerstaffe, Bispham Green, Burscough, Dalton, Downholland, Downholland Cross, Drummersdale, Great Altcar, Halsall, Haskayne, Hesketh Bank, Holmes, Holmeswood, Hundred End, Lathom, Lathom South, Martin Mere, Mere Brow, Mere Sands Wood, Newburgh, North Meols, Parbold, Rufford, Scarisbrick, Shirdley Hill, Simonswood, Sollom, Tarleton, Tarlscough, Upholland, Wrightington, Wrightington Bar |
| Parishes: | Aughton, Bickerstaffe, Burscough, Dalton, Downholland, Great Altcar, Halsall, Hesketh-with-Becconsall, Hilldale, Lathom, Lathom South, Newburgh, North Meols, Parbold, Rufford, Scarisbrick, Simonswood, Tarleton, Upholland, Wrightington |
Services available at our West Lancashire Citizens Advice Office (Skelmersdale)
Drop-in Gateway Service
Our Gateway Service is designed to assess exactly how best we can meet your needs. Our trained staff have a vast amount of information available to them and they can make any relevant specialist advice appointments or referrals to law clinics and other external agencies.
Our Gateway Service is designed to help you deal with your problem whatever the nature:
Benefits | Housing |
Debt | Employment |
Consumer | Legal |
Personal | Immigration |
Family | Health |
Education | Discrimination |
With no appointment necessary, our drop-in service is available at our Skelmersdale Citizens Advice office Monday, Wednesday and Friday from 9.30am to 4.00pm
Advice by Email
Our Advice by Email service is available to anyone unable to visit or telephone during the working week.
Click on the following link to use this option Advice by Email
Telephone Gateway Service
Our Telephone Gateway Service is designed to assess exactly how best we can meet your needs. It operates in exactly the same way as our drop-in service but gives you the convenience of calling from home, at the office or even on the move. Our trained telephone staff have a vast amount of information available to them and they can make any relevant specialist advice appointments or referrals to law clinics and other external agencies.
Available Monday to Friday from 9.00am to 5.00pm
Call 0808 278 7880
Law Clinics
We have local solicitors who will provide an initial free thirty minute consultation covering areas such as Employment, Housing and Family Law.
If you would like to be considered for one of these appointments, drop-in to our Skelmersdale office for a Gateway Assessment or Telephone 0808 278 7880
Specialist Debt Service
All our debt specialists are highly trained and can deal with a wide range of issues by offering free confidential and independent advice. They are professionally recognised by all Banking and Credit Providers, Local Authority & Housing Associations and Statutory Benefits Agencies.
We can advise on a wide range of debt solutions such as Debt Relief Orders, Debt Management Plans and Bankruptcy.
To make use of this service, drop-in to our Skelmersdale office for a Gateway Assessment or Telephone 0808 278 7880
MoneyPlan
MoneyPlan is an initiative to give financial guidance to consumers who wouldn't ordinarily be able to access professional advice.
Citizens Advice Lancashire West, Personal Finance Society and Partnership are working together to provide free generic financial advice to all our clients who need it. Our Financial Advisers are fully qualified and will provide advice on an appointment basis at our Skelmersdale office in a face to face interview or by telephone on any aspect of financial advice such as mortgages, endowments, equity release, financial planning, pensions, tax and savings and investments.
To arrange an appointment drop-in to the Skelmersdale office and speak to one of our Advisors or Telephone 0808 278 7880
West Lancashire Links
West Lancashire Borough Council
West Lancashire Borough Council
Council Offices
52 Derby St
Ormskirk
Lancashire
L39 2DF
Tel: 01695 577 177
Lancashire County Council
Lancashire County Council
PO Box 78 County Hall
Fishergate
Preston
Lancashire
PR1 8XJ
Tel: 0300 123 6701
Age UK Lancashire
Age UK Lancashire
61-63 St Thomas's Road
Chorley
Lancashire
PR7 1JE
Tel: 0300 303 1234
Blue Badges
Blue Badges
Lancashire County Council
PO Box 78 County Hall
Fishergate
Preston
Lancashire
PR1 8XJ
Tel: 0300 123 6736
Care and Urgent Needs
Care and Urgent Needs
Lancashire County Council
PO Box 78 County Hall
Fishergate
Preston
Lancashire
PR1 8XJ
Tel: 0300 123 6735
Lancashire Partnership Against Crime (LANPAC)
Lancashire Partnership Against Crime (LANPAC)
Lancashire Constabulary HQ
PO Box 77
Hutton
Preston
PR4 5SB
Tel: 01772 412 796
Welfare Rights
Welfare Rights
Freepost RTGG-TEEK-GETL
Lancashire County Council
PO Box 100
County hall
Preston
PR1 0LD
Tel: 0300 123 6739
Are we missing your West Lancashire Charity or Voluntary Organisation? If it's relevant to the work of Citizens Advice Lancashire West and you'd like to be added to this page, please email us with details.