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Volunteer Roles at Citizens Advice Lancashire West

Volunteer Roles with Citizens Advice Lancashire West

We have a number of Volunteer Roles available at our offices in Chorley, South Ribble (Leyland), West Lancashire (Skelmersdale) Wyre (Fleetwood) and Blackburn with Darwen:

Face to Face Adviser

We are living in unprecedented times that have increased the demand on our services.  Never has there been such a need for helping the public particularly

those who are vulnerable and needing access to our face to face services.

Citizens Advice Lancashire West provides vital help to the community and your skills, experience and desire to help those in the most need could be invaluable.

Are you able to demonstrate the following skills:

  • Listen and explore the issues the client faces?
  • Show empathy and understanding to someone who is distressed?
  • Present a client with the options available to them when reaching a solution?
  • Empower a client to self help when directing them to the help available?
  • Navigate through our online systems to provide the right information?
  • Have digital skills e.g. Cut and paste information into a document?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help?

All we ask is that you are:

  • Reliable and available for at least 8 hours a week
  • Approachable so you can assist people on a face to face basis (following our COVID safe processes) 
  • Agree to train to provide a quality and vital client-facing service
  • Understand why access to the Citizens Advice services can have a positive impact on all those members of the community irrespective of their culture, values, religion and beliefs.

You can make a difference.  As a volunteer you’ll gain valuable and satisfying work opportunities that are valued by everyone using our services.  Full training will be given.

Go on! Make a difference.  We’re waiting to hear from you.

Email us and ask for an application form at

volunteeringenquiries@calw.org.uk


Phone Adviser

We are living through extraordinary times that have increased the demand on our phone services.  Never has there been such a need for helping the public particularly those who are 

vulnerable and not able to access our face to face services.

Citizens Advice Lancashire West provides vital help to the community and your skills, experience and desire to help those in the most need could be invaluable.

Are you able to demonstrate the following skills over the phone:

  • Listen and explore the issues the client faces?
  • Show empathy and understanding to someone who is distressed?
  • Present a client with the options available to them when reaching a solution?
  • Empower a client to self help when directing them to the help available?
  • Navigate through our online systems to provide the right information?
  • Have digital skills e.g. Cut and paste information into a document?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help ?

All we ask is that you are:

  • Reliable and available for at least 8 hours a week
  • Approachable 
  • Agree to train to provide a quality and vital client-facing service
  • Understand why access to the Citizens Advice services can have a positive impact on all those members of the community irrespective of their culture, values, religion and beliefs.

You can make a difference.  As a volunteer you’ll gain valuable and satisfying work opportunities that are valued by everyone using our services.

Go on!  We’re waiting to hear from you.

Email us and ask for an application form at

volunteeringenquiries@calw.org.uk 


Digital Help Assistant

We live in a digital age where we have a dependency on computers and/ or mobile phones.  But how many people have access to technology? Even if they do, would they know how to navigate or retrieve information from the internet? People can find technology too much of a challenge particularly if they’re stressed, confused or simply they’re scared that their personal information could be stolen.

Citizens Advice Lancashire West has several digital centres available to the community for access to digital resources. These centres require volunteers to help clients carry out activity online to solve their problems

Can you:

  • Listen and help someone who finds technology baffling and needs help to carry out a simple task?
  • Navigate the internet to look up information?
  • Cut and paste information into a document?
  • Gather information to help a client complete a form that is vital to their needs – such as acting as a scribe and inputting the client’s answers into an online form?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help ?

All we ask is that you are

  • Reliable and available for at least 4 hours a week
  • Approachable so you can assist people on a face to face basis (following our COVID safe processes)
  • Agree to train to provide a quality and vital client-facing service
  • Understand why access to the Citizens Advice services can have a positive impact on all those members of the community irrespective of their culture, values, religion and beliefs.

You can make a difference.  As a volunteer you’ll gain valuable and satisfying work opportunities that are valued by everyone using our services.

Go on!  We’re waiting to hear from you.

Email us and ask for an application form at

volunteeringenquiries@calw.org.uk


Receptionists (Volunteer Roles)

Vacancies in Chorley, Leyland, Skelmersdale, Fleetwood and Blackburn with Darwen.

Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried out by more than one person. Our receptionists carry out the following duties:

  • greet our clients and other visitors
  • answer the phone
  • explain the services on offer
  • give clients leaflets, lists and self-help materials

You don’t need specific qualifications and experience but you’d need to:

  • be polite when talking to people;
  • have basic computing skills;
  • have an understanding of, and commitment to, confidentiality;
  • be friendly and approachable.

If you’re a law student and you train as a Citizens Advice adviser, you can get up to six months off your solicitor training contract.