Claro Website Reader

Start Claro

Claro Website Reader will read any text on this website in most languages. Click here to find out more.

Volunteer Roles at Citizens Advice Lancashire West

Volunteer with us

Volunteering with Lancashire West Citizens Advice
Citizens Advice Lancashire West provides vital help to the community and your skills, experience and desire to help those in need could be invaluable. You will undertake training appropriate for the role and understand why access to the Citizens Advice services can have a positive impact on all those members of the community, irrespective of their culture, values, religion and beliefs.

If you’re a law student you can train as an adviser and we are currently in discussions for enabling this time to count towards the SQE legal work experience requirements.

Contact us and one of our team can give you a call back to talk through the role, or invite you to come and see the office before you submit an application.

Email your details to – volunteeringenquiries@calw.org.uk

Alternatively please complete our volunteer "expression of interest" form:

Volunteer Form

Go on! Make a difference. We’re waiting to hear from you.

Please take a look at our opportunities shown below.

Face to Face Adviser
Telephone Adviser
Email and Web Chat Adviser
Reception Assessor
Digital Help Centre Assistant
Administrator
IT Support Assistant

Face to Face Adviser

Roles available at our offices in:

  • Market Street, Chorley
  • West Paddock, Leyland
  • Fleetwood Market, Fleetwood
  • Concourse, Skelmersdale

Are you approachable, reliable, available for at least 8 hours a week and able to demonstrate the following skills:

  • Listen and explore the issues the client faces?
  • Show empathy and understanding to someone who is distressed?
  • Present a client with the options available to them when reaching a solution?
  • Empower a client to self help when directing them to the help available?
  • Navigate through our online systems to provide the right information?
  • Have digital skills e.g. Cut and paste information into a document?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help?

Back to top >>


Telephone Adviser

Roles available at our offices in:

  • West Paddock, Leyland

Are you approachable, reliable, available for at least 8 hours a week and able to demonstrate the following skills over the phone:

  • Listen and explore the issues the client faces?
  • Show empathy and understanding to someone who is distressed?
  • Present a client with the options available to them when reaching a solution?
  • Empower a client to self help when directing them to the help available?
  • Navigate through our online systems to provide the right information?
  • Have digital skills e.g. Cut and paste information into a document?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help?

Back to top >>


Email and Web Chat Adviser

Roles available at our offices in:

  • Market Street, Chorley
  • West Paddock, Leyland
  • Concourse, Skelmersdale

Are you approachable, reliable, available for at least 8 hours a week and able to demonstrate the following skills via Email and Web Chat:

  • Read through and explore the issues the client faces?
  • Show empathy and understanding?
  • Present a client with the options available to them when reaching a solution?
  • Empower a client to self help when directing them to the help available?
  • Navigate through our online systems to provide the right information?
  • Have digital skills e.g. Cut and paste information into a document?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help?

Back to top >>


Reception Assessor

Roles available at our offices in:

  • Market Street, Chorley (Monday, Wednesday, Friday)
  • West Paddock, Leyland (Tuesday)
  • Concourse, Skelmersdale (Monday, Wednesday, Friday)

Our Reception Assessor volunteers are the public face of our offices, managing ‘front-of-house’ and assisting on our ‘drop in’ days, you will greet the clients, undertake a basic assessment of their needs to help move them forwards.

Are you approachable, reliable, available for at least 8 hours a week and able to demonstrate the following skills:

  • Listen and explore the issues the client faces?
  • Show empathy and understanding?
  • Present a client with the options available to them when reaching a solution?
  • Empower a client to self help when directing them to the help available?
  • Navigate through our online systems to provide the right information?
  • Have digital skills e.g. Cut and paste information into a document?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help?

Back to top >>


Digital Help Centre Assistant

Roles available at our offices in:

  • Market Street, Chorley (Monday, Wednesday, Friday)
  • Fleetwood Market, Fleetwood (Tuesday, Thursday, Friday)
  • Concourse, Skelmersdale (Monday, Wednesday, Friday)

You will not give advice in this role but assist clients to carry out activity online to help solve their issues.

Are you approachable, reliable, available for at least 8 hours a week and able to demonstrate the following skills:

  • Listen and help someone who finds technology baffling and needs help to carry out a simple task?
  • Navigate the internet to look up information?
  • Cut and paste information into a document?
  • Gather information to help a client complete a form that is vital to their needs – such as acting as a scribe and inputting the client’s answers into an online form?
  • Provide written notes on action a client might need to take?
  • Recognise when a person may require specialist help?

Back to top >>


Administrator

Roles available at our offices in:

  • Market Street, Chorley (Monday to Friday)
  • West Paddock, Leyland (Monday to Friday)
  • Fleetwood Market, Fleetwood (Tuesday PM, Thursday PM, Friday PM)
  • Concourse, Skelmersdale (Monday to Friday)

You will not give advice in this role but assist and support the team to ensure the ‘back office’ side of the work they undertake with clients is undertaken in a timely manner, accurately recorded and maintained to a high standard.

Are you approachable, reliable, available for at least 6 hours a week and able to demonstrate the following skills:

  • Comfortable using IT and have digital skills as you will scan and attach documents to emails and our internal systems, create new documents etc?
  • Able to learn how to use our internal systems as you will ensure client profiles are correct, input new referrals onto our systems and send weekly advice clinic appointments out to partners?
  • Retrieve and action client voicemails from our phone system / emails from our online enquiry system?
  • Retrieve and action voicemails left by clients on our appointment line?

  • Able to assist with inbound and outbound post if required?
  • Comfortable when dealing with partner organisations by phone or email?
  • Able to work with others undertaking the same role?

Back to top >>


IT Support Assistant

Roles available at our offices in:

  • West Paddock, Leyland

You will not give advice in this role but assist our small IT team to manage our network, intranet, websites, computers, mobile phones and users.

Are you approachable, reliable, available for at least 6 hours a week and able to demonstrate the following skills:

  • Undertake data cleansing and reload computers with our Google (and some Windows) operating systems. You will also get some experience with Google Workspace *
  • Prepare mobile phones for use by volunteers and staff.
  • Install and manage computers and printers on our network
  • Assist with problem solving and suggest ways to improve.
  • Keep our inventory tidy
  • Keep our asset register accurate and up to date.
  • Comfortable when dealing with volunteers and staff by phone or email.
  • Able to work with others undertaking the same role.

*Google Workspace is a set of communication and collaboration apps built for people in organisations. The core Google Workspace communication apps, such as Gmail and Google Meet, are widely used around the world, as are the collaboration apps, such as Google Docs, Sheets, Slides and Forms

Back to top >>


Archives