As Christmas approaches, shopping lists are being ticked off, and gifts are piling up under the tree. But amidst the festive cheer, it’s vital to stay vigilant about product safety. Here's how you can ensure your purchases are safe and your holidays stress-free.

What to Look Out For

Product safety laws in the UK are designed to protect consumers, but it’s wise to double-check when buying items, especially from international sellers. Key safety markings to look for include:

CE Marking/UKCA Marking: Ensures compliance with safety standards.
UKNI Marking: Relevant for products meeting UK and EU standards in Northern Ireland.

Shopping for Toys? Play It Safe

When buying toys, follow these tips to keep your little ones safe:

Confirm it’s a proper toy, not just something that looks like one.
Check age suitability and compare warnings with your child’s age.
Verify the brand and packaging when the toy arrives.
Inspect for faults, detachable parts, or loose batteries and magnets before handing it to a child.

Buying Electrical Items

Electrical products need extra attention. Here’s how to stay safe:

Follow Instructions: Improper installation increases risks.
Register Products: Stay informed about safety recalls or updates.
Be Recall-Ready: Sign up for recall alerts to address any potential hazards quickly.

Know Your Consumer Rights

Buying from a Retailer (e.g., Amazon, John Lewis):

Within 30 Days: Faulty items are eligible for a full refund.
Within 6 Months: Sellers must repair or replace faulty goods.
Up to 6 Years: Claim partial refunds if items fail prematurely.

Buying Second-Hand (e.g., Vinted, eBay):

Items must match the seller’s description. Ask questions about specific features before buying.
Consumer rights are limited, so confirm any return policy.

Responding to Safety Warnings

If you receive a product recall or safety warning:

Confirm it’s a product you own.
Follow return or stop-use instructions.
Visit the manufacturer’s website or contact them for guidance.

Need Help?

If you have concerns or need advice, our consumer service is here to help. Call us on 0808 223 1133 (Mon-Fri, 9am-5pm), or visit gov.uk for more details on product safety.

Stay informed, shop safely, and make this holiday season joyful and secure for everyone.

Stay Safe This Holiday Season: Your Guide to Product Safety