Telephone Advice
Our team can provide you with information and simple advice to help you resolve your problem. If further advice is required they can either arrange an appointment with one of our advisers, or signpost you to a different organisation who can help you better.
Call us FREE on 0808 278 7880
If you have an issue with home improvements, a vehicle, a holiday, any other service you have bought or trading standards, call our Consumer Helpline free on 0808 223 1133 Monday to Friday 9.00am to 5.00pm.
If you have a debt issue, call our debt helpline on 0800 240 4420 Monday to Friday 9.00am to 5.00pm.
If you need help applying for Universal Credit, call 0800 144 8444 Monday to Friday 8.00am to 6.00pm.
If the advice you require relates to a benefit entitlement and if you have online access, please check your entitlement using our Benefits Calculator before contacting us.
If the advice you require relates to problems with your neighbours, please read this advice before contacting us.
For all other issues call FREE on 0808 278 7880 Monday to Friday 9.00am to 5.00pm (Mobile users, simply tap on the phone number link to auto-dial).
As you can imagine our phone lines get very busy and it may prove difficult to connect without holding for an extended period.