While heat networks are considered an efficient way to deliver energy, they fall short of the consumer protections found in regulated energy markets. These protections include price caps, clear billing, and support for those facing financial hardship — all crucial safeguards that heat network consumers currently lack. This absence of protection is even more concerning because consumers can’t switch suppliers if their current provider fails to meet standards.

Child poverty is climbing, with 700,000 more children living in poverty compared to 2010. In response, the Labour government has introduced a Child Poverty Taskforce. But a critical question remains: will they reconsider the 2-child limit?

Have you ever looked at your payslip and felt confused by all the numbers and codes? You’re not alone. With so much information packed into one document, it can be tough to figure out how much money you’ll actually receive.

The UK energy market has been in disarray over the past three years, leaving consumers struggling with rising bills and poor service. Energy suppliers consistently rank low for customer service, and the cost of energy remains significantly higher than it was in 2021. Many vulnerable people, particularly those on low incomes, aren't receiving the necessary support to stay warm.

A new study highlights that mothers under 20 are at the highest risk of being involved in care proceedings within 10 years of giving birth. Led by UCL researchers and funded by the Nuffield Foundation, the research analysed data from 3.5 million first-time mothers in England between 2007 and 2021.

As the colder months approach, Winter Fuel Payments (WFP) have become a critical lifeline for many, especially pensioners and those on low incomes. With recent changes to WFPs, it's more important than ever to understand the eligibility criteria and the potential delays in processing claims.

Care leavers, those who have spent time in the care system and transition to independence between the ages of 16 and 25, face challenges far greater than their non-care-experienced peers. With the local authority acting as their ‘corporate parent,’ the state has a duty to support these young people as they embark on their journey into adulthood. However, the current benefits system, particularly the Universal Credit (UC) scheme, falls short of this responsibility, often leaving care leavers struggling to make ends meet during a critical period in their lives.

Moving to university is an exciting but challenging time. Whether you're a first-year or returning student, here are five crucial tips to make your transition smoother.

In the digital age, where online shopping has become the norm, parcel delivery scams have emerged as a significant threat to consumers across the UK. With the convenience of ordering goods online comes the risk of falling victim to increasingly sophisticated scams, particularly those delivered through text messages. Recently, Three Mobile has issued a warning urging all UK users to be on high alert for these scams, which have seen a dramatic rise in recent months. This article explores the growing issue of parcel delivery text message scams, the tactics used by scammers, the demographics most at risk, and steps you can take to protect yourself.

In today's financial landscape, building and maintaining a good credit score is more critical than ever. For young adults in the United Kingdom, particularly those just stepping out of school or university, understanding the importance of credit and how to manage it can be a daunting task. The challenges are compounded by a lack of financial education, the allure of easy credit, and the rising cost of living. This article aims to explore the growing issue of building good credit among young adults in the UK, offering insights into the obstacles they face and providing practical tips to help them navigate their financial journey successfully.

New figures reveal that nearly half of private renters in England are living with damp, mould, or excessive cold, even during summer. Citizens Advice found that 45% of private renters are affected, with 48% of these households enduring these conditions for over a year. As rents hit record highs, low-wage renters are spending over half their income on housing and energy costs, highlighting a pressing need for improved living conditions and affordable housing solutions. Read more to learn about the current housing crisis and how we can support renters in need.

As of January 17, 2024, new rules ban unexpected mid-contract price increases for mobile, pay TV, and broadband services, ensuring financial transparency for consumers. This change comes in response to rising customer complaints about unforeseen price hikes. Companies must now clearly outline any potential price increases "in pounds and pence" at the point of sale. Learn more about how this regulatory shift aims to protect your financial stability and enhance the competitive market. Read on for full details and insights from industry experts and consumer groups.

Are you looking for a meaningful way to give back to your community? Citizens Advice Lancashire West is launching a new recruitment drive, seeking dedicated individuals to join our team of volunteers. Whether you're a law student, retired professional, or simply someone passionate about helping others, we offer a unique opportunity to make a real difference.