This advice applies to England.

If you’re sick during your holiday or fall ill before it starts, you can ask your employer to treat the time off as sick leave instead. That way, you can save your holiday for when you’re well enough to enjoy it.

The government has recently unveiled several proposals aimed at increasing employment among disabled people. Central to these efforts is the Keep Britain Working Review, which highlights the role employers can play. But these plans are riddled with contradictions — especially when viewed alongside the green paper Pathways to Work: Reforming Benefits and Support to Get Britain Working, which proposes sweeping cuts to disabled people’s benefits with little meaningful consultation.

Rebel Energy and So Energy named lowest performers, while Utility Warehouse leads the pack

Two challenger energy suppliers have been named as the most complained about in the industry for customer service, according to new figures from Citizens Advice.

The data, which looked at energy companies with more than 25,000 customers, factored in complaint volumes to Citizens Advice, Advice Direct Scotland, and the Energy Ombudsman, as well as call waiting times and customer commitment scores.

Clare Moriarty calls Labour’s plans a “quick fix” with long-lasting damage to health and livelihoods

Cutting benefits for disabled people will push more individuals and families into poverty and create further barriers to employment, warns Clare Moriarty, Chief Executive of Citizens Advice.

Understanding how much Universal Credit you’ll receive can be confusing, as various factors affect the final amount. However, you can get a general idea by following these five key steps.

Young renters are being urged to stay vigilant as new data from the National Fraud Intelligence Bureau (NFIB) reveals that people aged 18 to 39 account for nearly three-quarters of rental fraud cases. With the rise of fraudulent rental listings and fake landlords, it’s more important than ever to think twice before handing over money for a property.

Energy network companies in Great Britain have gained nearly £4bn in "excess profits" over the past four years, according to a new Citizens Advice report. The report claims these companies have benefited from flawed regulations set by Ofgem, forcing consumers to overpay on household bills during the ongoing cost-of-living crisis.

Criminals posing as bailiffs are using threats and fake court documents to pressure victims into paying thousands of pounds for debts that don’t exist. The scam plays on fear and urgency, making people believe they must pay immediately or risk losing their possessions.

From October, social landlords will be legally required to investigate and fix dangerous damp and mould within a set timeframe, as well as address emergency hazards within 24 hours. This historic change, known as Awaab’s Law, is a major step in ensuring social housing meets safe and habitable standards.

Online dating can be a great way to meet new people, but it also comes with risks. Romance fraud is on the rise, with criminals using fake profiles to gain trust and exploit victims financially. Here’s how to spot the warning signs and protect yourself.

Separating from a partner can be challenging, especially when it comes to deciding on finances, property, and arrangements for children. Family mediation offers a practical way to resolve these issues with the help of an impartial mediator, avoiding the expense and stress of court proceedings.

Almost 11 million people in the UK experienced postal delays over Christmas, with 3.4 million facing serious consequences such as missed medical appointments, late bill payments, and lost legal or financial documents, Citizens Advice has revealed.

Citizens Advice reports a 20% increase in the number of people seeking help with energy bills in England and Wales last year. The organisation supported 60,000 households struggling with the soaring costs of gas and electricity, a figure that has doubled since 2020.

Scammers are impersonating BT and preying on consumers ahead of the UK's digital landline switchover. Victims report receiving cold calls demanding payment or personal details under the guise of upgrading their landline service to "Digital Voice." Here’s what you need to know:

In the past five years, Citizens Advice has seen a 115% increase in the number of people seeking help with applying for a Blue Badge. Since its introduction in 1971, the Blue Badge scheme has provided essential support to disabled people, enabling them to park closer to their destination, use yellow lines for a limited time, and access free parking in some areas. This lifeline is linked to the individual, making it usable in any car, whether the badge holder is driving or a passenger.

Users of the popular platform Booking.com are being cautioned about potential fraud. Criminals have been taking over hotel accounts on the platform and sending emails or messages to customers, requesting payments or credit card details. Between June 2023 and September 2024, Action Fraud received 532 reports of this type of fraud, resulting in losses totalling £370,000.

Water companies in England and Wales are facing growing pressure to enhance support for vulnerable households as steep bill increases approach. The regulator Ofwat is expected to announce significant rises in water bills for the next five years, beginning in April 2025. The industry has requested permission to charge billions of pounds more to fund infrastructure upgrades and maintain financial returns for investors. However, consumer groups, including the Consumer Council for Water (CCW), warn that these hikes could render water bills unaffordable for many households, urging water companies to take more robust action.

A new report has shed light on the increasing strain high motor insurance costs are placing on UK drivers. Based on data from 6,000 UK adults, the findings reveal a growing affordability crisis, with the number of people priced out of the car insurance market rising by 900,000 in just the last 12 months. This adds to the 1.7 million people already unable to afford insurance for over a year, leaving them unable to drive and highlighting a stark example of financial exclusion in an essential market.

As the 31 January 2025 Self Assessment deadline nears, HMRC is warning taxpayers to stay vigilant against scams and fraudulent communications.

Christmas is often portrayed as a time of joy, family gatherings, and festive celebrations. Yet, for many, it’s a stark reminder of isolation and loneliness. According to Age UK, more than 1.4 million older people in the UK struggle with loneliness, with almost a million saying they feel lonelier during the festive season. However, it’s not just older generations who feel the impact. People of all ages, including young adults, can experience a profound sense of disconnection during what is supposed to be the “happiest time of the year.” The good news? A small act of kindness or a little time can make an enormous difference.