We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.


Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter


Latest News

CAB News 13 July 2018

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Friday 13 July 2018 There’s an updated template press release on CABlink which shows that mental health workers are spending more time helping people with issues like debt and housing. National Digital debt recovery solutions could save councils thousands Credit Connect (Web), 10/07/2018 Previous research from Citizens Advice is included in this article which looks

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Citizens Advice responds to review of Financial Ombudsman Service

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Friday 13th July 2018 Citizens Advice has responded to Richard Lloyd’s independent review of the Financial Ombudsman Service. Gillian Guy, Chief Executive of Citizens Advice, said: “The Financial Ombudsman Service must stay focused on getting consumers fair and speedy resolutions. “This review has made some promising recommendations. Better staff training and raising awareness of consumers’

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CAB News 06 July 2018

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Friday 06 July 2018 Citizens Advice research has received international coverage this morning, being referenced in a story in the Washington Post about the PPI scandal. Our research into the proportion of PPI repayments pocketed by claims firms was included in the piece. International PPI Why the UK’s costliest banking scandal may get uglier Washington

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Price rise announcement “a bitter blow for loyal EDF customers”, says Citizens Advice

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Friday 06 July 2018 Citizens Advice has responded to EDF Energy’s announcement that it is raising the price of its Standard Variable Tariff (SVT) by 6%. This follows a previous price rise of 1.4% announced in April. Gillian Guy, Chief Executive at Citizens Advice, said: “This price rise is a bitter blow for loyal EDF

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