Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.
If you have a problem you need help with there are several options available to you:
Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.
Pension Wise is a free government service that helps you understand what you can do with your pension pot money.
It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.
It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.
Pension Wise can help you:
Friday 09 March 2018 Gillian Guy, Chief Executive of Citizens Advice, has written an op-ed for The Times Online welcoming Ofgem’s consultation on its next round of price controls for energy networks. Networks Energy networks Ofgem must hold its nerve in contract talks The Times Online (Business), 08/03/2018 Gillian Guy has written an op-ed inRead More
09 March 2018 Citizens Advice has responded to Ofgem’s consultation on its next round of price controls for energy network companies. The ‘RIIO2’ framework will set the level of energy network company profit over a five year period. Last year, Citizens Advice revealed how, due to errors in forecasting the companies’ business costs, energy networkRead More
09 March 2018 Citizens Advice has responded to Ofgem’s decision to ban energy suppliers from backbilling customers for energy used more than 12 months ago. Victoria MacGregor, Director of Energy at Citizens Advice, said: “We have long called for the changes announced today. The new rules will deliver better protections for households and small businessesRead More
Friday 2 March 2018 New research from Citizens Advice published today has found a total of 14 million people suffered the knock-on effects of consumer problems in the last year, with poor services or faulty goods affecting their lives, finances or health. This includes 3.2 million people who have had to take time off workRead More
01 March 2018 Matthew Upton, Head of Consumer Policy at Citizens Advice, will give evidence to the Treasury Committee this afternoon as part of its inquiry into household finances. The national charity says households are facing growing insecurity due to more unpredictable incomes and have less financial resilience as a result of a lack ofRead More
01 March 2018 Gillian Guy, Chief Executive of Citizens Advice, said: “We welcome today’s announcement by the FCA, confirming new protections for people struggling with problem credit card debt. “It shows they recognise the risks lenders are putting on credit card customers by enabling them to run up debt they cannot afford. “But while theseRead More