We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.


Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter


Latest News

CAB News 11 January 2019

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Friday 11 January 2019 Citizens Advice has responded to Amber Rudd’s announcement last night that she plans to scrap the two-child limit on Universal Credit and will slow down the migration of the benefit system. National Universal Credit Limits on universal credit child payouts to be scrapped The Times, 11/01/2019, p.2, Sam Coates Amber Rudd

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System allows bailiffs to get away with rule breaking, says Citizens Advice

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Friday 11 January 2019 Bailiffs are not being held to account when they break the rules because the complaints system is complicated and intimidating, according to new research from Citizens Advice. Figures obtained by Citizens Advice from the Ministry of Justice show just 56 complaints were made through a court-based process introduced as part of

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CAB News 4 January 2019

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Friday 4 January 2019 Our new year debt advice has been featured in the Sun Online. An advice column to send to your local media on new year debt can be found here. National Dealing with new year debt Sun Online, 03/01/2019, Imogen Blake Our debt expert Lorraine Charlton was quoted in the Sun Online

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Energy cap means “fairer” prices, but consumers should continue to shop around, says Citizens Advice

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Friday 04 January 2019 As the energy price cap comes into force, Citizens Advice is reminding people that they should still be able to save money by shopping around and the cap doesn’t limit their total bill. Commenting on today’s introduction of the cap, Gillian Guy, Chief Executive of Citizens Advice, said: “The introduction of

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