We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

Advice

Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 8 June 2018

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Friday 08 June 2018 The government has announced changes to assessments for Personal Independence Payments (PIP). In a ministerial statement, Work and Pensions Secretary Esther McVey announced trials of video recording regarding PIP assessments, which Citizens Advice has called for to improve the quality of assessments. A number of local newspapers have covered stories from their

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Citizens Advice responds to action on funeral costs

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Friday 8th June 2018 Gillian Guy, Chief Executive of Citizens Advice, said: “People planning a funeral are being exploited at one of the most emotional and stressful times in their lives. “Huge upfront costs and unclear fees are far too common, with thousands of pounds of ‘extras’ often added to bills. “We help hundreds of

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CAB News 1 June 2018

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Friday 1 June 2018 We have issued a response to the Financial Conduct Authority’s (FCA) review into high-cost credit and have spokespeople lined up to take part in a number of interviews today. Gillian Guy, Chief Executive of Citizens Advice, has also written an article for The Times’ Red Box explaining why a cap on

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The rise of the scammer in the suit

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1 June 2018 More people are falling victim to scammers posing as professionals from financial and legal services. Such cons now account for a fifth of all scams reported to Citizens Advice’s Consumer Service, according to new data. There was a 6% increase of these types of professional and financial scams reported to Citizens Advice’s

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Citizens Advice responds to CMA’s consultation on draft consumer law advice for care homes

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1 June 2018 Gillian Guy, Chief Executive of Citizens Advice, said: “Making a decision about a care home can be overwhelming, particularly as hidden fees and unclear contracts are all too common. “Care homes often increase fees at short notice, leaving people stuck in care they may not be able to afford. This is clearly

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Citizens Advice responds to outcome of FCA’s high-cost credit review

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1 June 2018 This morning, the FCA published the outcome of their high-cost credit review. In response, Gillian Guy, Chief Executive of Citizens Advice, said: “The FCA’s willingness to cap rent-to-own credit is good news for the thousands of people who rely on it to cover essential items. “It shows they’re prepared to be decisive,

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SSE price rise “extremely disheartening”, says Citizens Advice

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1 June 2018 Citizens Advice has responded to SSE’s announcement that 2.36m customers will be hit with a £76 increase on their energy bills. Gillian Guy, Chief Executive at Citizens Advice, said: “It’s extremely disheartening to see SSE join the rest of the ‘big six’ energy suppliers in raising prices for its standard variable customers.

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