We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

Read More

What we're saying on Twitter

 

Latest News

CAB News 15 March 2019

Tags : 

Friday 15 March 2019 Today we have published our energy star rating. It has appeared in a number of outlets. National More small and newer energy suppliers delivering poor customer service – charity ITV.com, 15/03/2019 Citizens Advice has called for tighter licensing rules for new energy companies after finding an increasing number are delivering poor

Read More

Increasing numbers of small and newer energy suppliers delivering poor customer service

Tags : 

Friday 15 March 2019 More small and newer energy suppliers are failing to meet decent standards of customer service, according to Citizens Advice’s latest energy star rating league table. The charity believes these latest figures and recent supplier failures further highlight the need for Ofgem to tighten the rules on who can get a licence to supply

Read More

Brilliant Energy customers’ supply to continue as normal, but Ofgem must “urgently move forward” with supplier reforms, says Citizens Advice

Tags : 

Friday 15 March 2019 Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement. Gillian Guy, Chief Executive of Citizens Advice, said: “Brilliant Energy and Northumbria Energy customers’

Read More

Avro Energy’s failure to join DCC leaves it “unprepared” for SMETS2 rollout, says Citizens Advice

Tags : 

Friday 15 March 2019 Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s decision issue Avro Energy with a final order for breaching the requirement to become a Data Communications Company (DCC) user. Gillian Guy, Chief Executive of Citizens Advice, said: “Engaging with the DCC is essential for the

Read More

CAB News 08 March 2019

Tags : 

Friday 08 March 2019 The press continued to cover our response to the Financial Conduct Authority’s announcement of a price cap on rent-to-own schemes for household goods such as fridges, cookers and televisions. National End of the rent-to-own rip-off? City watchdog brings in price cap to protect thousands of vulnerable customers Mail Online, 05/03/2019,Grace Gausden

Read More

Rent-to-own cap a win for people paying over the odds, Citizens Advice says

Tags : 

Friday 08 March 2019 The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says. The charity helps approximately 5,000 people a year with rent-to-own issues. It has also welcomed the decision by the regulator

Read More

CAB News 01 March 2019

Tags : 

Friday 01 March 2019 Our new research which shows a lack of support for people with a mental health condition can lead them to pay between £1,100 to £1,550 a year more for essential services, has been featured widely in the papers and online. The problem exists across energy, telecoms, current accounts and unsecured personal

Read More

People with a mental health problem can pay a premium of over £1000 every year

Tags : 

Friday 01 March 2019 A lack of support means people with a mental health condition can pay between £1,100 to £1,550 a year more for essential services, new research from Citizens Advice shows. This problem exists across energy, telecoms, current accounts and unsecured personal credit such as credit cards and overdrafts. The charity has found that many

Read More

Citizens Advice responds to Competition and Markets Authority’s proposed reforms

Tags : 

Friday 01 March 2019 In response to the briefing from the Competition and Markets Authority on proposed reforms: Gillian Guy, Chief Executive of Citizens Advice, said: “These reforms have the potential to be a huge step forward for consumers. “As our super-complaint to the CMA made clear, for too long the balance of power has

Read More

Citizens Advice responds to Royal Mail’s new mail redirection prices

Tags : 

Friday 01 March 2019 Citizens Advice has responded to Royal Mail’s new mail redirection prices announced today. Last year,  the charity revealed households with different surnames were being unfairly charged more. Gillian Guy, Chief Executive of Citizens Advice, said: “We are disappointed to see Royal Mail increasing the cost of the mail redirection service for many, after

Read More

Citizens Advice responds to Ofgem price cap announcement

Tags : 

Friday 08 February 2019 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s decision to raise its default and pre-payment meter energy tariff caps. Gillian Guy, Chief Executive of Citizens Advice, said: “Unfortunately price rises were inevitable as the cost of supplying electricity and gas to our homes

Read More

One in two people Citizens Advice helps with Universal Credit struggle to pay for housing as they wait for payment

Tags : 

Friday 08 February 2019 People claiming Universal Credit are still struggling to pay for the roof over their heads, despite the wait for their first payment being reduced from 6 weeks to 5, new Citizens Advice data shows. 1 in 2 people the charity helped were in rent arrears or fell behind on their mortgage

Read More