We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

Advice

Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 10 August 2018

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Friday 10 August 2018 Citizens Advice has today called for the government to extend the deadline of the smart meter rollout to 2023. We said we have seen numerous problems with installations of smart meters and, with 42 million meters still to be installed by the end of 2020, the compressed timeline means these problems

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British Gas price rise “a bitter pill to swallow”, says Citizens Advice

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Friday 10 August 2018 Citizens Advice has responded to British Gas’s announcement that it is raising the price of its Standard Variable Tariff (SVT) by 3.8%. This follows a previous price rise of 5.5% announced in April. Gillian Guy, Chief Executive at Citizens Advice, said: “A second significant price hike in the space of a

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CAB News 03 August 2018

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Friday 03 August 2018 Our response to yesterday’s interest rate rise to 0.75% – the highest it’s been in a decade – is covered by the Sun and Mirror Online. National Interest rate Winners and losers of the Bank of England’s interest rate rise revealed – here’s what it means for your money Mirror.co.uk (Web),

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Interest rate rise could push stretched household budgets further into the red, says Citizens Advice

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Friday 03 August 2018 The Bank of England has decided to raise the base interest rate to 0.75%, the highest level since March 2009. In response, Gillian Guy, Chief Executive of Citizens Advice, said: “Last year 340,000 people came to Citizens Advice for help with their debts. Today’s move could be enough to push more

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Citizens Advice responds to Ofcom’s proposals on end-of-contract notifications

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Friday 03 August 2018 This morning Ofcom has proposed new rules that will mean telecoms companies must notify consumers when their contract is coming to an end. Gillian Guy, Chief Executive of Citizens Advice, said: “Consumers who stick with their broadband or mobile services end up paying more, so end-of-contract notifications are a step in

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Citizens Advice responds to latest Bank of England consumer credit figures and FCA creditworthiness statement

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Friday 03 August 2018 The FCA have published their ”Assessing creditworthiness in consumer credit’ policy statement. It coincides with the Bank of England revealing the amount of credit held by UK households increased by £3.7 billion in June and the rate of credit card lending has risen by 11% in the last three months. In

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Ofgem must see tougher energy network price controls through, says Citizens Advice

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Friday 03 August 2018 Citizens Advice has responded to Ofgem’s framework decision for the next set of energy network price controls (RIIO2). Gillian Guy, Chief Executive at Citizens Advice, said: “Ofgem’s continued commitment to a tougher settlement for energy network companies is another welcome step in the right direction. “These decisions are extremely technical, but

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