Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.
If you have a problem you need help with there are several options available to you:
Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.
Pension Wise is a free government service that helps you understand what you can do with your pension pot money.
It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.
It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.
Pension Wise can help you:
Friday 16 August 2019 The HuffPost has published a comment piece written by Gillian Guy that calls on the new Prime Minister to make changes that would improve the lives of the people we help. National Advocy A Message To Boris Johnson: Lift The Gloom For People Struggling On Benefits HuffPost, 09/08/2019 An opinion pieceRead More
Friday 16 August 2019 Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading. Gillian Guy, Chief Executive of Citizens Advice, said: “Solarplicity customers can be reassured that their electricity and gas supply will continue as normal. Ofgem will appoint a new supplier whoRead More
Friday 09 August 2019 The cancellation of Boardmasters festival appears across many outlets, with many referring to advice on our website. National Boardmasters refuses to say if it’ll offer refunds for last minute cancellation Mirror.co.uk, 07/08/2019, James Andrews Boardmasters festival in Cornwall has been cancelled just hours before it was due to open. The 53,000Read More
Friday 26 July 2019 Our work raising awareness of scams has been featured in the national and local media. National Scams ‘Have you ever been scammed?’ Loose Women ITV1 (account required), 25/07/2019 (approx. 12.53pm, about 23″ into clip) Our advice on how to spot a scam was used by the Loose Women team on Thursday’sRead More
Friday 26 July 2019 Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post. Gillian Guy, Chief Executive of Citizens Advice, said:Read More
Friday 26 July 2019 In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year. “We submitted a super-complaint back in September as the loyalty penalty is simply unfair – andRead More
Friday 26 July 2019 The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said. The charity has been campaigning with its partners in the Taking Control coalition for the introduction of a regulator to enforce rules set out in governmentRead More
Friday 19 July 2019 Research into energy pricing discrepancies across the country has been published by home finances website Youtility. National Energy Utility prices vary across Britain as regional pricing reveals discrimination Mirror.co.uk, 18/07/2019, Graham Hiscott Families in Liverpool typically pay £81 a year more than those in Leeds for energy, home finances website YoutilityRead More
Friday 19 July 2019 Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry. The charity, official consumer watchdog for energy, warns customers in vulnerable circumstances are particularly at risk as the need for decarbonisation accelerates the rate of change. InRead More
Friday 12 July 2019 Our report, Keeping Warm: The Future of Heat, was published this morning, looking at the decarbonisation of heating homes and businesses. Coverage has been picked up by a number of national broadcast and online media. National Energy Government must protect consumers during decarbonisation – Citizens Advice Mail Online, 12/07/2019 Our warningRead More
Friday 12 July 2019 The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice. The charity is calling on the government to close gaps in the regulation of decarbonisation innovations such as heat networks. Heat networks are a significantRead More
Friday 12 July 2019 Citizens Advice has responded to the government’s pilot scheme to recover unpaid council tax through deductions. It is being rolled out from Monday 8 July to almost 30 local authorities in England. Gillian Guy, Chief Executive of Citizens Advice, said: “Our research shows harsh collection methods added half a billion poundsRead More
Friday 05 July 2019 Our research on debt and the energy supply market featured in the national media today. National Debt Councils look to take unpaid tax from debtors’ wages FT.com (subscription required), 04/07/2019, Naomi Rovnick Our research showing the average person who approaches Citizen Advice over problems with council tax payments has just £14Read More
Friday 05 July 2019 In the last twelve months, problematic flights were the number one issue bringing people to the consumer pages of the Citizens Advice website. Online advice about flight delays and cancellations was viewed almost 600,000 times in the last year, while advice on delayed or lost luggage had over 110,000 views. WithRead More