We're HERE to HELP.

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.


Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter


Latest News

CAB News 10 January 2020

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Friday 10 January 2020 Yesterday two regulators, the Financial Conduct Authority and Ofcom, announced changes in their markets to help stamp out the loyalty penalty. We responded to both. National Banks Can banks be forced to offer better savings rates? Watchdog considers imposing ”minimum interest rate” but experts fear race to the bottom Mail Online

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Citizens Advice response to FCA announcement on cash savings

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Friday 10 January 2020 Gillian Guy, Chief Executive of Citizens Advice said: “It’s been over a year since we submitted a super-complaint that found loyal customers are being penalised to the tune of £1.1 billion a year when it comes to their hard-earned savings. “It’s great to see the FCA are cracking down on the

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Citizens Advice response to the Ofcom update on its Fairness for Customers programme

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Gillian Guy, Chief Executive of Citizens Advice, said: “As the government and Ofcom have recognised, it is unfair to continue charging people for their mobile handset after their contract has ended. “We were encouraged by Ofcom’s initial announcement about the voluntary commitments from mobile companies. However, the discounts proposed by EE and Vodafone today don’t

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CAB News 03 January 2020

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Friday 03 January 2020 Our patron, the Princess Royal, has said volunteers “don’t need certificates to make a difference.” And coverage of the consumer service’s top five issues of 2019 continues with a write-up in The Mirror. National Princess Anne Princess Anne: ‘You don’t need qualifications to make a difference’ The Telegraph, 27/12/2019, Lucy Denyer

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