We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 16 August 2019

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Friday 16 August 2019 The HuffPost has published a comment piece written by Gillian Guy that calls on the new Prime Minister to make changes that would improve the lives of the people we help. National Advocy A Message To Boris Johnson: Lift The Gloom For People Struggling On Benefits HuffPost, 09/08/2019 An opinion piece

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Citizens Advice responds to collapse of Solarplicity

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Friday 16 August 2019 Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading. Gillian Guy, Chief Executive of Citizens Advice, said: “Solarplicity customers can be reassured that their electricity and gas supply will continue as normal. Ofgem will appoint a new supplier who

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CAB News 09 August 2019

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Friday 09 August 2019 The cancellation of Boardmasters festival appears across many outlets, with many referring to advice on our website. National Boardmasters refuses to say if it’ll offer refunds for last minute cancellation Mirror.co.uk, 07/08/2019, James Andrews Boardmasters festival in Cornwall has been cancelled just hours before it was due to open. The 53,000

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CAB News 26 July 2019

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Friday 26 July 2019 Our work raising awareness of scams has been featured in the national and local media. National Scams ‘Have you ever been scammed?’ Loose Women ITV1 (account required), 25/07/2019 (approx. 12.53pm, about 23″ into clip) Our advice on how to spot a scam was used by the Loose Women team on Thursday’s

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Citizens Advice named as preferred option in new telecoms consumer advocate proposal

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Friday 26 July 2019 Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post. Gillian Guy, Chief Executive of Citizens Advice, said:

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Citizens Advice responds to Ofcom’s announcement on mobile phones

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Friday 26 July 2019 In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year. “We submitted a super-complaint back in September as the loyalty penalty is simply unfair – and

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Bailiff body cameras meaningless without industry regulator

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Friday 26 July 2019 The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said. The charity has been campaigning with its partners in the Taking Control coalition for the introduction of a regulator to enforce rules set out in government

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CAB News 19 July 2019

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Friday 19 July 2019 Research into energy pricing discrepancies across the country has been published by home finances website Youtility. National Energy Utility prices vary across Britain as regional pricing reveals discrimination Mirror.co.uk, 18/07/2019, Graham Hiscott Families in Liverpool typically pay £81 a year more than those in Leeds for energy, home finances website Youtility

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Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice

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Friday 19 July 2019 Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry. The charity, official consumer watchdog for energy, warns customers in vulnerable circumstances are particularly at risk as the need for decarbonisation accelerates the rate of change. In

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CAB News 12 July 2019

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Friday 12 July 2019 Our report, Keeping Warm: The Future of Heat, was published this morning, looking at the decarbonisation of heating homes and businesses. Coverage has been picked up by a number of national broadcast and online media. National Energy Government must protect consumers during decarbonisation – Citizens Advice Mail Online, 12/07/2019 Our warning

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Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice

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Friday 12 July 2019 The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice. The charity is calling on the government to close gaps in the regulation of decarbonisation innovations such as heat networks. Heat networks are a significant

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Council tax collection practices must not leave people with too little to live on, says Citizens Advice

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Friday 12 July 2019 Citizens Advice has responded to the government’s pilot scheme to recover unpaid council tax through deductions. It is being rolled out from Monday 8 July to almost 30 local authorities in England. Gillian Guy, Chief Executive of Citizens Advice, said: “Our research shows harsh collection methods added half a billion pounds

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CAB News 05 July 2019

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Friday 05 July 2019 Our research on debt and the energy supply market featured in the national media today. National Debt Councils look to take unpaid tax from debtors’ wages FT.com (subscription required), 04/07/2019, Naomi Rovnick Our research showing the average person who approaches Citizen Advice over problems with council tax payments has just £14

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Cancelled flights and lost luggage drove almost 700,000 views of Citizens Advice guidance in last year

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Friday 05 July 2019 In the last twelve months, problematic flights were the number one issue bringing people to the consumer pages of the Citizens Advice website. Online advice about flight delays and cancellations was viewed almost 600,000 times in the last year, while advice on delayed or lost luggage had over 110,000 views. With

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