We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 14 June 2019

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Friday 14 June 2019 Our reaction to the Financial Conduct Authority’s changes to the regulations on Buy Now Pay Later borrowing, which includes catalogue credit, store cards and retailers that offer finance at the point of sale, has been reported by both the broadsheet and tabloid national newspapers. National Financial regulator to tighten ‘buy now

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Buy Now Pay Later rules won’t stop people being hit by these unexpected costs, says Citizens Advice

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Friday 14 June 2019 The Financial Conduct Authority’s rules on Buy Now Pay Later borrowing won’t stop people being hit by unexpected costs, says Citizens Advice. Buy Now Pay Later borrowing includes catalogue credit, store cards and retailers that offer finance at the point of sale (which can be in store or online). The national

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“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

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Friday 14 June 2019 Over 11,000 complaints were made to Citizens Advice consumer service last year by people suspicious about possible offline scams. These classic tactics from the scammers’ playbook include unsolicited doorstep selling, mail and cold calling, and saw people lose an average of almost £3,000. Scams sent through the post resulted in the

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CAB News 07 June 2019

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Friday 07 June 2019 Our comment on the Financial Conduct Authority’s announcement that banks will be banned for charging more for unarranged overdrafts has appeared in a number of outlets. National Debt Regulator pushes ahead with overhaul of UK’s £2.4bn overdraft market Financial Times, 07/06/2019, Caroline Binham The Financial Conduct Authority has confirmed that from

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Momentous week for England’s renters as Tenant Fees Act comes into force

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Friday 07 June 2019 Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible. This included

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Citizens Advice responds to new Universal Credit figures

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Friday 07 June 2019 The government has published new figures that show the number of people with outstanding Tax Credit overpayments who have moved onto Universal Credit. Gillian Guy, Chief Executive of Citizens Advice, said: “These new figures show the staggering number of people who get money deducted from their payments when moving from Tax

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CAB News 31 May 2019

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Friday 31 May 2019 Our comments on smart meters and vulnerable energy customers has appeared in a number of national news outlets. National Energy Smart meters miss targets The Times, 31/05/2019, p.45, Emily Gosden Only 1.03 million gas and electricity smart meters were installed by large energy suppliers in the three months to March, down

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CAB News 24 May 2019

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Friday 24 May 2019 Our campaign against the loyalty penalty and the Competition and Markets Authority investigation into our ‘super-complaint’ continues to get national media coverage. National Loyalty Penalty Citizens Advice “driving force” behind CMA investigation into ‘loyalty penalty’ You and Yours, BBC Radio Four, 23/05/2019 (1232, about 11’30” into clip) Consumer programme You and

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£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice

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Friday 24 May 2019 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent. Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s announcement will be welcome news for those who were left without supply because of

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Keeping customers in the driving seat vital to success of electric vehicle charging schemes says Citizens Advice

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Friday 24 May 2019 Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed. The charity has developed a set of recommendations, based on its

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CAB News 17 May 2019

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Friday 17 May 2019 Our report into how energy companies treat vulnerable customers who have fallen behind on their bills has been picked up by national, local and trade media. A copy of the national press release can be found here. National Energy Ofgem ‘must set ambitious vision’ for vulnerable energy customers ITV News, 17/05/2019

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Citizens Advice response to Ofcom’s announcement on end of contract notifications

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Friday 17 May 2019 In response to Ofcom’s announcement on end of contract notifications Gillian Guy, Chief Executive of Citizens Advice, said: “We are encouraged that Ofcom will make companies send a reminder to their customers when their contract is about to end. But, given the scale of the loyalty penalty, this won’t be enough

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“Banks need to act in their customers best interests”, says Citizens Advice

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Friday 17 May 2019 Citizens Advice has responded to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year. Gillian Guy, Chief Executive of Citizens Advice, said: “It is essential banks provide support to their customers – particularly people who are

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CAB News 10 May 2019

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Friday 10 May 2019 Our comment on gaps in protection for people using high-cost credit and loyal customers was featured in the Independent. National Payday loan scandals Without financial regulation, payday loan scandals continue to hit the poorest the hardest Independent/Yahoo News, 09/05/2019, James Moore An investigation into gaps in protections for consumers using high-cost

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Fairness Group public statement “good starting point” for government action on improving debt collection practices

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Friday 10 May 2019 Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government. This agrees how central and local government, the money advice sector, and the debt collection industry will work together to improve how government interacts with people in

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CAB News 05 May 2019

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Friday 05 May 2019 Our research showing customers have missed out on £5.1 million in compensation for poor service from the energy network companies has appeared in several newspapers and online news sites. National Energy Bad Energy: Households miss out on £5.1million in compensation for power cuts The Sun Online, 03/05/2019, Alice Grahns Households have

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Energy networks fail to pay out £5.1m compensation for customer service failures

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Friday 03 May 2019 Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice. The payments are for poor customer service, such as power cuts due to bad weather which take a long time to rectify, and should have been made

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