We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

Advice

Lancashire Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

There are 3 big questions the government needs to answer about Universal Credit

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    Friday 12 October 2018 Political parties, think tanks and charities continue to debate the future of Universal Credit. Despite the proposed solutions often being radically different, there’s a fairly broad consensus that more changes need to be made. Once the rollout is complete, 7 million households will receive the new benefit. It has

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CAB News 12 October 2018

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Friday 12 October 2018 Our response to Ofgem’s Annual State of the Market report has received national pick up including by The Telegraph and BBC. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year. National Energy Competition drives down collective profits of Big

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Government must take household debts seriously, Citizens Advice says

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Friday 12 October 2018 In July, the Treasury Committee published its Household Finances report. Commenting on the government’s response to the report today, Gillian Guy, Chief Executive of Citizens Advice, said: “Treasury has failed to address the recommendations in the MP’s report. “Firstly, they should measure and report household bill debt each year. We’ve shown

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Ofgem State of the Market Report “underlines why it’s so important that Ofgem tightens up its licensing rules”, says Citizens Advice

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Friday 12th October 2018 Citizens Advice has responded to Ofgem’s Annual State of the Market report. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year. Gillian Guy, Chief Executive at Citizens Advice, said: “It’s good news that more energy customers are shopping around,

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Rental Roulette: 2.4 million households in England only shown tenancy agreement after putting down money, Citizens Advice reveals

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Friday 12th October More than half of renters (51%) had only been shown their tenancy agreement after they’d put down money on the property, Citizens Advice can reveal. A survey carried out by the charity also found that more than one-in-three tenants (35%) were only told about additional fees that could be charged during their

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Excessive prices for disengaged consumers: A super-complaint to the Competition and Markets Authority

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Friday 05 October 2018 Citizens Advice is calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off. Read our super-complaint here [ 0.78 mb]. Why things need to change Across essential services, people are being penalised for their loyalty – from mobile and broadband, to

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CAB News 5 October 2018

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Friday 05 October 2018 Our quarterly energy star rating – which ranks energy companies on the quality of their customer service – continues to get picked up by national media. Elsewhere, our energy team’s victory in the Campaign of the Year category at the Charity Times Awards – for its work on energy networks –

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Smaller and newer energy suppliers bottom of the pile for customer service once again

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Friday 5 October 2018 TOTO Energy and Solarplicity have come bottom of the Citizens Advice customer service star rating, raising more concerns about the performance of some smaller and newer energy suppliers. TOTO Energy received a score of 1.45 for the period from April to June 2018, down from a score of 1.6 the previous

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Citizens Advice to provide support to Universal Support claimants

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  Friday 5th October 2018 Citizens Advice responds to the announcement today from the Department of Work and Pensions that it will help claimants through every step of making a Universal Credit claim. Gillian Guy, Chief Executive of Citizens Advice, said: “We offer independent and confidential advice to millions of people every year, and have

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