Covid-19 Lockdown: Need Help, Advice or Support?

Together, we'll get through this.

The coronavirus pandemic has changed life for everyone, but some vulnerable people are among the hardest hit. Citizens Advice Lancashire West, in partnership with Refernet, are determined to be there during this crisis.

Refernet is supported by Chorley BC, South Ribble BC and the Lancashire Care Foundation Trust and ourselves. We will take your referral and find the best advice and support from within all our teams as well as a number of other Third Sector agencies.

This will find you the support and help you need.

Just follow the link below to start the process and someone will be in touch as soon as possible.

Thank you

Need help? Click here.

Coronavirus Update:

It is with great regret that we have had to suspend all our appointment & drop-in services. However, if you need our help, we are doing everything possible to maintain our support in these difficult times.

We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.

Please see below for our new Saturday opening times.

If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).

Alternatively, you can click on the following button to use this option Advice by Email

Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.

If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.

Thank you for your patience and support.

Further Extended Opening Hours


In addition to our recent introduction of Saturday opening times (see below), Citizens Advice Lancashire West are now offering extended opening hours on Tuesdays and Thursdays.

You can access our Adviceline Service and our Help to Claim number for for all issues, advice and support until 6:30 pm on both days.

Call us on:

Adviceline: 0344 245 1 294.

Help to Claim: 0800 144 8 444.

Tuesdays and Thursdays until 6:30 pm (Starting Tuesday June 9th and until further notice).

New Saturday Opening Times

Citizens Advice Lancashire West are proud to offer new Saturday opening times.

You can now access our Adviceline Service and our Help to Claim number for the making and managing of a Universal Credit claim.

You can reach us on:

Adviceline: 0344 245 1 294.

Help to Claim: 0800 144 8 444.

Saturdays between 09:00 and 13:00 (Starting May 9th and until further notice).

We're HERE to HELP.

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.


Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension Awareness Day

All this week . . .

The @PensionDay Pension Awareness campaign is encouraging you to get savvy about your #pension options.

You can book a free Pension Wise appointment for impartial guidance about your workplace or personal pension.

Don't know where to start with pensions?

Join the #Pension Awareness campaign and get help understanding your pensions.

There will be a range of webinars, 1-to-1 virtual sessions and lots of resources to help you.


Pension Awareness Campaign 2020!

It’s a great opportunity to get help understanding your pension options and access free, impartial guidance to support you

Find out more by visiting

Pension Awareness Day - 15 September!

Get help understanding your #pensions by visiting

You can book a 1-to-1 virtual chat, take part in webinars and get lots of other resources to help you.

Book Your Pension Wise Appointment Now

About the Pension Awareness Live campaign

This year’s campaign is going to be online due to Covid-19. It will involve a range of live webinars and 1:1 sessions to help people understand their pensions.

Please note:

The Money and Pension Service (MaPS) is supporting the campaign and also carrying out separate promotional activity during the week to raise awareness of Pension Wise. This includes a research-led news story as well as radio and social media promotion.

Pension Wise Involvement

Some Pension Wise guiders have volunteered to get involved in the 1:1 chat sessions. We may also have some guiders getting involved in the media work being done by MaPS.

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

Read More

What we're saying on Twitter


Latest News

CAB News 18 September 2020

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Friday 18 September 2020 Our housing asks and advice appear in the media today. National Housing Thousands of renters at risk of homelessness as eviction ban ends on Sunday, 17/09/2020, Emma Munbodh Thousands of renters are facing a housing crisis from Monday as a ban on evictions comes to an end in England and

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CAB News 11 September 2020

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Friday 11 September 2020 There’s been coverage across the national press for our new research which shows Ofgem could save energy consumers a further £1.7 billion during the next set of energy network price controls (RIIO-2). The full press release is on our website. National Energy Consumer charity urges tougher crackdown on British energy returns

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Six million fall behind on bills because of coronavirus, with carers, shielders and key workers hardest hit

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Friday 21 August 2020 One in 9 people, the equivalent of 6 million people across the UK, have reported falling behind on household bills because of coronavirus according to new research from Citizens Advice. With protections against eviction for renters and the ban on face-to-face bailiff collection both ending this weekend, the charity warns that

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