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Great News! You can now call us FREE!

Call us FREE from any UK mobile or landline number.

Citizens Advice Lancashire West is pleased to announce that clients can now call us free of charge from any mobile or landline anywhere in the UK. Need advice?

Click on the Telephone button above.

Covid-19 Lockdown: Need Help, Advice or Support?

Together, we'll get through this.

The coronavirus pandemic has changed life for everyone, but some vulnerable people are among the hardest hit. Citizens Advice Lancashire West, in partnership with Refernet, are determined to be there during this crisis.

Refernet is supported by Chorley BC, South Ribble BC and the Lancashire Care Foundation Trust and ourselves. We will take your referral and find the best advice and support from within all our teams as well as a number of other Third Sector agencies.

This will find you the support and help you need.

Just click the self referral link above to start the process and someone will be in touch as soon as possible.

Thank you

We're HERE to HELP.

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Contact us by telephone, Self referral or by email. When we are able to open, call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.


Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

Read More

What we're saying on Twitter


Latest News

Fix Universal Credit or risk irreparable Covid scarring, says Citizens Advice

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Friday 11 June 2021 Charity sounds alarm over Universal Credit rules which aren’t ‘fit for real life’ New figures show 360,000 who lost jobs when pandemic struck still out of work Young people, disabled people and single parents facing ‘uphill struggle’ in labour market Urgent changes to Universal Credit are needed to stop those most

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CAB News 11 June 2021

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Friday 11 June 2021 Our call for vital changes to Universal Credit has achieved some great coverage. National Universal Credit Universal Credit rules not ”fit for real life” – DWP urged to stop ”irreparable scarring” Independent (£), Sun, Express, WalesOnline, 10/06/2021 Citizens Advice has warned urgent changes are needed to “stop those most impacted by the pandemic being left

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CAB News 04 June 2021

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Friday 04 June 2021 Citizens Advice has appeared in stories covering a range of issues over the past week, including new plans from Ofgem to protect microbusinesses, the approaching deadline to apply for the EU Settlement Scheme and the increase in unemployment in rural areas. National Energy ‘Unscrupulous’ UK energy brokers will have to disclose

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