Covid-19 Lockdown: Need Help, Advice or Support?

Together, we'll get through this.

The coronavirus pandemic has changed life for everyone, but some vulnerable people are among the hardest hit. Citizens Advice Lancashire, in partnership with Refernet, are determined to be there during this crisis.

Refernet is supported by Chorley BC, South Ribble BC and the Lancashire Care Foundation Trust and ourselves. We will take your referral and find the best advice and support from within all our teams as well as a number of other Third Sector agencies.

This will find you the support and help you need.

Just follow the link below to start the process and someone will be in touch as soon as possible.

Thank you


Need help? Click here.

Coronavirus Update:

It is with great regret that we have had to suspend all our appointment & drop-in services. However, if you need our help, we are doing everything possible to maintain our support in these difficult times.

We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.

Please see below for our new Saturday opening times.

If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).

Alternatively, you can click on the following button to use this option Advice by Email

Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.

If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.

Thank you for your patience and support.

New Saturday Opening Times

Citizens Advice Lancashire are proud to offer new Saturday opening times.

You can now access our Adviceline Service and our Help to Claim number for the making and managing of a Universal Credit claim.

You can reach us on:

Adviceline: 0344 245 1 294.

Help to Claim: 0800 144 8 444.

Saturdays between 09:00 and 13:00 (Starting May 9th and until further notice).

We're HERE to HELP.

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 29 May 2020

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Friday 29 May 2020 There has been coverage of Citizen Advice’s calls to improve Statutory Sick Pay and for a right to furlough. National Statutory Sick Pay Coronavirus: Hardship risk ”could undermine test and trace system” BBC, Mirror  and Sun 28/05/2020 Citizens Advice has responded to the government’s announcement of a Test and Trace service in England,

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CAB News 22 May 2020

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Friday 22 May 2020 Citizens Advice is calling on the government to ‘stand by its promise’ that no renter should lose their home because of coronavirus. Our press release issued yesterday is here. This morning we issued this statement in response to the Financial Conduct Authority’s announcement of an extension to the mortgage payment holiday scheme. We

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CAB News 15 May 2020

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Friday 15 May 2020 Chief Executive Gillian Guy’s letter on shielding groups has been published by the Guardian and Independent. Our reaction to the extension of the government’s furlough scheme has also been included in the Financial Times. National Housing Coronavirus: what if I can’t pay my rent, bills or council tax? Good Housekeeping, 13/05/2020, Susanne

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