We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 17 May 2019

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Friday 17 May 2019 Our report into how energy companies treat vulnerable customers who have fallen behind on their bills has been picked up by national, local and trade media. A copy of the national press release can be found here. National Energy Ofgem ‘must set ambitious vision’ for vulnerable energy customers ITV News, 17/05/2019

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Citizens Advice response to Ofcom’s announcement on end of contract notifications

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Friday 17 May 2019 In response to Ofcom’s announcement on end of contract notifications Gillian Guy, Chief Executive of Citizens Advice, said: “We are encouraged that Ofcom will make companies send a reminder to their customers when their contract is about to end. But, given the scale of the loyalty penalty, this won’t be enough

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“Banks need to act in their customers best interests”, says Citizens Advice

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Friday 17 May 2019 Citizens Advice has responded to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year. Gillian Guy, Chief Executive of Citizens Advice, said: “It is essential banks provide support to their customers – particularly people who are

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CAB News 10 May 2019

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Friday 10 May 2019 Our comment on gaps in protection for people using high-cost credit and loyal customers was featured in the Independent. National Payday loan scandals Without financial regulation, payday loan scandals continue to hit the poorest the hardest Independent/Yahoo News, 09/05/2019, James Moore An investigation into gaps in protections for consumers using high-cost

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Fairness Group public statement “good starting point” for government action on improving debt collection practices

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Friday 10 May 2019 Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government. This agrees how central and local government, the money advice sector, and the debt collection industry will work together to improve how government interacts with people in

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CAB News 05 May 2019

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Friday 05 May 2019 Our research showing customers have missed out on £5.1 million in compensation for poor service from the energy network companies has appeared in several newspapers and online news sites. National Energy Bad Energy: Households miss out on £5.1million in compensation for power cuts The Sun Online, 03/05/2019, Alice Grahns Households have

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Energy networks fail to pay out £5.1m compensation for customer service failures

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Friday 03 May 2019 Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice. The payments are for poor customer service, such as power cuts due to bad weather which take a long time to rectify, and should have been made

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CAB News 26 April 2019

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Friday 26 April 2019 Today we have published research revealing that outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively – causing people serious financial harm. National Debt How a missed council tax bill of £167 can cost £2,065 BBC, 26/04/2019, Kevin Peachey The article reports on our calculations finding

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Harsh collection methods adding half a billion in fees to people’s council tax debt, Citizens Advice reveals

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Friday 26 April 2019 Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively – and it’s causing people serious financial harm, says Citizens Advice. Its new research shows missing an average council tax payment of £167, in the first month of the financial year, can escalate to a debt of

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CAB News 12 April 2019

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Friday 12 April 2019 The cross-party House of Commons justice committee has said that bailiffs in the UK should be independently regulated and forced to wear body cameras when visiting debtors’ homes. National Debt MPs call for bailiffs to be independently regulated Financial Times (subscription required), 11/04/2019, p.3, Naomi Rovnick Members of the justice committee

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New Ofgem rules on energy supplier licenses “good news for consumers”, says Citizens Advice

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Friday 12 April 2019 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of new licensing rules for firms applying to enter the energy supply market. Gillian Guy, Chief Executive of Citizens Advice, said: “Ofgem’s new rules are good news for consumers. From June, firms entering the

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Citizens Advice to help those applying to the government’s Windrush compensation scheme

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Friday 12 April 2019 Citizens Advice is launching a new service funded by the Home Office to help those who are applying to the government’s Windrush compensation scheme. Citizens Advice advisers will help with the compensation claim forms, giving support over the phone and in person. From 15 April 2019, the charity will start accepting

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Bailiff regulation must now be introduced as a “matter of urgency”, says Citizens Advice

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Friday 12 April 2019 Citizens Advice has responded to today’s findings from the Justice Committee’s inquiry into bailiffs and the enforcement of debt. Partnering with 10 other advice organisations as part of Taking Control on bailiff reform, the charity is calling for the Ministry of Justice to introduce independent bailiff regulation to enforce adequate standards

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Citizens Advice launches new service for people applying for Universal Credit

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Friday 12 April 2019 Today Citizens Advice has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit. People will now be able to get support from the charity as they submit their Universal Credit application to get their first full payment. Help will be tailored to

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