The coronavirus pandemic has changed life for everyone, but some vulnerable people are among the hardest hit. Citizens Advice Lancashire West, in partnership with Refernet, are determined to be there during this crisis.
Refernet is supported by Chorley BC, South Ribble BC and the Lancashire Care Foundation Trust and ourselves. We will take your referral and find the best advice and support from within all our teams as well as a number of other Third Sector agencies.
This will find you the support and help you need.
Just follow the link below to start the process and someone will be in touch as soon as possible.
It is with great regret that we have had to suspend all our appointment & drop-in services. However, if you need our help, we are doing everything possible to maintain our support in these difficult times.
We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.
Please see below for our new Saturday opening times.
If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).
Alternatively, you can click on the following button to use this option Advice by Email
Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.
If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.
Thank you for your patience and support.
In addition to our recent introduction of Saturday opening times (see below), Citizens Advice Lancashire West are now offering extended opening hours on Tuesdays and Thursdays.
You can access our Adviceline Service and our Help to Claim number for for all issues, advice and support until 6:30 pm on both days.
Call us on:
Adviceline: 0344 245 1 294.
Help to Claim: 0800 144 8 444.
Tuesdays and Thursdays until 6:30 pm (Starting Tuesday June 9th and until further notice).
Citizens Advice Lancashire West are proud to offer new Saturday opening times.
You can now access our Adviceline Service and our Help to Claim number for the making and managing of a Universal Credit claim.
You can reach us on:
Adviceline: 0344 245 1 294.
Help to Claim: 0800 144 8 444.
Saturdays between 09:00 and 13:00 (Starting May 9th and until further notice).
Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen. We provide advice in person at our offices, via our telephone helpline or by email.
If you have a problem you need help with there are several options available to you:
Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.
All this week . . .
The @PensionDay Pension Awareness campaign is encouraging you to get savvy about your #pension options.
You can book a free Pension Wise appointment for impartial guidance about your workplace or personal pension.
Don't know where to start with pensions?
Join the #Pension Awareness campaign and get help understanding your pensions.
There will be a range of webinars, 1-to-1 virtual sessions and lots of resources to help you.
Pension Awareness Campaign 2020!
It’s a great opportunity to get help understanding your pension options and access free, impartial guidance to support you
Find out more by visiting pensionawarenessday.com
Pension Awareness Day - 15 September!
Get help understanding your #pensions by visiting pensionawarenessday.com
You can book a 1-to-1 virtual chat, take part in webinars and get lots of other resources to help you.
This year’s campaign is going to be online due to Covid-19. It will involve a range of live webinars and 1:1 sessions to help people understand their pensions.
The Money and Pension Service (MaPS) is supporting the campaign and also carrying out separate promotional activity during the week to raise awareness of Pension Wise. This includes a research-led news story as well as radio and social media promotion.
Some Pension Wise guiders have volunteered to get involved in the 1:1 chat sessions. We may also have some guiders getting involved in the media work being done by MaPS.
Pension Wise is a free government service that helps you understand what you can do with your pension pot money.
It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.
It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.
Pension Wise can help you:
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