We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.


Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter


Latest News

ReachIT- digital skills building opportunities available

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Reach IT Friday 14 September 2018 Citizens Advice Lancashire has partnered with the Workers Educational Association to provide a digital skill building course across Wyre, Blackburn, Chorley, South Ribble and West Lancashire through the Reach IT project. This project is funded by the European Social Fund and the Big Lottery Fund and aims to boost

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CAB News 14 September 2018

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Friday 14 September 2018 There’s a new advice column up on CABlink on how to resolve a debt problem. National Debt DEADLY DEBT ‘Crippling debt drove our sons to suicide – but it could have been prevented’ The Sun Online, 13/09/2018 To mark the suicide prevention campaign, You’re Not Alone, this article encourages people with

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Ofgem’s energy tariff price cap “an important step in the right direction”, says Citizens Advice

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Friday 14 September 2018 Citizens Advice has responded to Ofgem’s announcement of the proposed level of the cap on energy tariffs. The regulator announced that the cap for a standard dual fuel energy customer would be £1,136, with people set to save £75 a year on average. Gillian Guy, Chief Executive at Citizens Advice, said:

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CAB News 07 September 2018

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Friday 07 September 2018 Our response to Ofgem’s proposed level of cap on standard variable tariffs is included on the front page of the Financial Times. The cap has been set at £1,136 and means people will save £75 a year on average. National Energy May’s switch to energy price cap set to benefit 11m households Financial

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