We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

Advice

Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 18 May 2018

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Friday 18 May 2018 Universal Credit was in the news today, with comments on the benefit from Citizens Advice services in Ribble Valley and Basingstoke. Citizens Advice Ribble Valley chief executive Katy Marshall has urged residents to lobby their local MP about the benefit ahead of the rollout in the area, while Graham Hatcher, of

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Citizens Advice says “the true cost of mobile phones and services are rarely made clear to consumers”

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18 May 2018 Citizens Advice has responded to Ofcom’s mobile price trends report. Gillian Guy, Chief Executive of Citizens Advice, said: “Ofcom has confirmed a wider issue: the true cost of mobile phones and services are rarely made clear to consumers. “Last year we revealed that some of the biggest network providers continue to charge

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Npower price rise “hard to stomach”, says Citizens Advice

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18 May 2018 Citizens Advice has responded to npower’s announcement that it is raising prices for approximately 1 million standard variable dual fuel customers. Npower is the fourth of the ‘Big Six’ energy suppliers to raise the price of its standard variable tariff (SVT) in recent weeks, following similar moves from British Gas, EDF and

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CAB News 11 May 2018

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Friday 11 May 2018 Citizens Advice and Citizens Advice Wales have worked with the BBC on an advice guide for renters. Topics covered include what you can do if your landlord doesn’t carry out repairs, and under what circumstances your landlord can ask you to leave. National Renting advice Tenant rights: Can a landlord kick

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CMA heat network regulation proposals “a victory” for consumers, says Citizens Advice

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11 May 2018 Citizens Advice has welcomed the Competition and Markets Authority (CMA) announcement recommending that heat networks be regulated. Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s announcement is a victory for the hundreds of thousands of heat network customers who have no choice but to put up with a lack of basic

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Call to cap the cost of doorstep loans raised with the Prime Minister

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11 May 2018 In today’s Prime Minister’s Questions, the MP for Horsham, Jeremy Quin, asked the Prime Minister if she would agree that now is the moment for the FCA to extend the payday loan cap to doorstep lending. The Prime Minister replied that the Government “are committed to ensuring that consumers are protected from

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CAB News 04 May 2018

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Friday 4 May 2018 Chief Executive Gillian Guy’s response to the release of league table for broadband customer service, which revealed Talk Talk, Virgin and Vodafone ranked poorly, has been featured across national online media. National Talk Talk and Vodafone dishing up ‘worst UK customer service’ The Guardian, 03/05/2018, Mark Sweney The broadband and mobile

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Citizens Advice says telecoms consumers “deserve services that meet the demands of modern life”

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4 May 2018 Citizens Advice has responded to a new Ofcom report on the quality of broadband and mobile services. Gillian Guy, Chief Executive of Citizens Advice, said: “Broadband and mobile are now essential services for many of us. Consumers deserve services that meet the demands of modern life, yet these new figures show that

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Ofgem announcement on mid-point review for electricity distribution price control a “missed opportunity”, says Citizens Advice

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4 May 2018 Citizens Advice has responded to announcements by Ofgem that it will not open a mid-period review of the 2015-2023 electricity distribution price control and that Western Power Distribution (WPD) will return £77m to customers. Victoria MacGregor, Director of Energy at Citizens Advice, said: “Energy network companies are making billions in excess profits

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