Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.
If you have a problem you need help with there are several options available to you:
Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.
Pension Wise is a free government service that helps you understand what you can do with your pension pot money.
It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.
It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.
Pension Wise can help you:
Friday 07 December 2018 We have published this article after the Money Advice Service published new guidance on the collection of council tax. National Employment rights Your rights to time off work if you have a childcare emergency this Christmas The Mirror, 07/12/2018 Our advice on workers’ rights and childcare arrangements in an emergency hasRead More
Friday 7 December 2018 The Money Advice Service has launched guidance for a more progressive approach to the recovery of Council Tax. Gillian Guy, Chief Executive of Citizens Advice, said: “Council tax arrears are the most common debt issue we help people with at Citizens Advice. “Too often we see the harm that’s caused byRead More
Friday 30 November 2018 Citizens Advice East End appeared on the BBC’s Victoria Derbyshire to discuss a local rogue letting agent. National Housing Letting Agencies charging just to see properties BBC 2 (Victoria Derbyshire), 30/11/2018, p, author Martin Shankleman of Citizens Advice East End appeared on the Victoria Derbyshire programme to discuss a local rogueRead More
Friday 30 November 2018 Citizens Advice has responded to the Competition and Markets Authority announcement that it is to launch a major probe into the costs of funerals. Gillian Guy, Chief Executive of Citizens Advice, said: “People organising a funeral are being exploited at one of the most emotional and stressful times in their lives.Read More
Friday 30 November 2018 During National Consumer Week and the busiest shopping season of the year, Citizens Advice is calling on retailers to work with parcel operators to make it easier for disabled people to make their delivery needs known. The charity found almost 1 in 3 disabled people missed a delivery because they weren’tRead More
Friday 30 November 2018 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s network charging consultation. Gillian Cooper, Head of Energy Policy, said: “Today’s announcement should result in a more level playing field when it comes to electricity network charges. Large industry will pay a fairer share, whileRead More
Friday 23 November 2018 Today Citizens Advice features in national and regional news about rent-to-own products, smart meters and debt. It’s also the media launch of National Consumer Week today as we warn consumers about the problems with online marketplaces. There is a template press release to share with local media – available in EnglishRead More
Friday 23 November 2018 Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Extra Energy has ceased trading. Gillian Guy, Chief Executive of Citizens Advice, said: “Extra Energy customers should not worry, their gas and electricity will continue as normal. Ofgem will organise a new supplier whoRead More
Friday 23 November 2018 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s consultation proposing tighter licensing rules for firms wishing to enter the energy supply market. Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s proposals would significantly tighten the rules on firms that want to enterRead More
Friday 23 November 2018 Citizens Advice has responded to Ofcom’s announcement today that EE and Virgin Media will be fined for overcharging their customers who have ended their contracts early. Gillian Guy, Chief Executive of Citizens Advice, said: “Yet again mobile and broadband companies have been caught overcharging their customers. Anyone who has been affectedRead More
Friday 16 November 2018 EE and Virgin Media have been fined £13.3m by the Telecoms regulator for overcharging customers wanting to leave broadband and phone contracts early. We are issuing a response to this. In other top news, our post research continues to receive media coverage and, a study commissioned by Gateshead Council shows universalRead More
Friday 16 November 2018 Rule-breaking bailiffs are causing people increased stress, anxiety and financial hardship, according to new research published today by Citizens Advice and StepChange. The charities are calling for the government to step in and regulate the industry to prevent more people suffering at the hands of debt collectors who flout the rules.Read More
Friday 09 November 2018 Today Citizens Advice has been picked up by a variety of news outlets including the Daily Mail, the Guardian and local media. National Broadband Loyalty Penalty Sticking with your broadband provider costs an average of £230 a year, research shows The Daily Mail, 09/11/2018, p.10, Amelia Murray/Sean Poulter Our call forRead More
Friday 09 November 2018 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming the level and timing of the price cap on default tariffs. Gillian Guy, Chief Executive of Citizens Advice, said: “This price cap will finally offer some much needed protection for loyal households onRead More
Friday 2 November 2018 The Financial Conduct Authority’s announcement that it is to investigate pricing in the insurance market was widely reported alongside our research that found loyalty penalties cost UK consumers more than £4 billion every year. National ‘This isn’t about bits and pieces of money’ BBC Radio 5 Live, 31/10/2018 (51m 40 sRead More
Friday 02 November 2018 Citizens Advice has responded to the Financial Conduct Authority’s report into household insurance pricing. Gillian Guy, Chief Executive of Citizens Advice, said: “We knew insurance companies were penalising loyal customers, but it is shocking that the FCA has found many companies don’t even seem to have oversight of how much they’reRead More
Friday 02 November 2018 Citizens Advice has responded to the government announcement on debt breathing space and interest-free loans. Gillian Guy, Chief Executive of Citizens Advice, said: “Improvements to the breathing space scheme and a proposal for an interest-free-loan scheme are welcome news from Treasury. “We expect this lead to be a call to actionRead More
Friday 02 November 2018 Citizens Advice has responded to the government’s announcement of a boost in funding for Universal Credit in this year’s Budget. Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s announcement suggests the government rightly acknowledges Universal Credit has serious problems that must be fixed. This funding will help some people whoRead More
Friday 26 October 2018 Our report on disabled people being up to £300 worse off under Universal Credit got widespread national coverage this morning. There are two template press releases available on Cablink (here and here) for you to send to your local media contacts: if you have UC and if you don’t. This includesRead More
Friday 26th October 2018 Universal Credit could leave some single disabled people more than £300 a month worse off compared to the previous system, research from Citizens Advice reveals. In its new report, Universal Credit for Single Disabled People, Citizens Advice reveals a significant drop in financial support for single disabled people in a rangeRead More
Friday 26th October 2018 Responding to news that the government is set to pause the rollout of Universal Credit, Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s news suggests the government recognises Universal Credit has serious problems that must be fixed before tens of thousands more people are moved onto the new benefit. “If implemented,Read More
Friday 12 October 2018 Political parties, think tanks and charities continue to debate the future of Universal Credit. Despite the proposed solutions often being radically different, there’s a fairly broad consensus that more changes need to be made. Once the rollout is complete, 7 million households will receive the new benefit. It hasRead More
Friday 12 October 2018 Our response to Ofgem’s Annual State of the Market report has received national pick up including by The Telegraph and BBC. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year. National Energy Competition drives down collective profits of BigRead More
Friday 12 October 2018 In July, the Treasury Committee published its Household Finances report. Commenting on the government’s response to the report today, Gillian Guy, Chief Executive of Citizens Advice, said: “Treasury has failed to address the recommendations in the MP’s report. “Firstly, they should measure and report household bill debt each year. We’ve shownRead More
Friday 12th October 2018 Citizens Advice has responded to Ofgem’s Annual State of the Market report. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year. Gillian Guy, Chief Executive at Citizens Advice, said: “It’s good news that more energy customers are shopping around,Read More
Friday 12th October More than half of renters (51%) had only been shown their tenancy agreement after they’d put down money on the property, Citizens Advice can reveal. A survey carried out by the charity also found that more than one-in-three tenants (35%) were only told about additional fees that could be charged during theirRead More
Friday 05 October 2018 Citizens Advice is calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off. Read our super-complaint here [ 0.78 mb]. Why things need to change Across essential services, people are being penalised for their loyalty – from mobile and broadband, toRead More
Friday 05 October 2018 Our quarterly energy star rating – which ranks energy companies on the quality of their customer service – continues to get picked up by national media. Elsewhere, our energy team’s victory in the Campaign of the Year category at the Charity Times Awards – for its work on energy networks –Read More
Friday 5 October 2018 TOTO Energy and Solarplicity have come bottom of the Citizens Advice customer service star rating, raising more concerns about the performance of some smaller and newer energy suppliers. TOTO Energy received a score of 1.45 for the period from April to June 2018, down from a score of 1.6 the previousRead More
Friday 5th October 2018 Citizens Advice responds to the announcement today from the Department of Work and Pensions that it will help claimants through every step of making a Universal Credit claim. Gillian Guy, Chief Executive of Citizens Advice, said: “We offer independent and confidential advice to millions of people every year, and haveRead More