We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

Advice

Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 13 April 2018

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Friday 13 April 2018 Our research into the effects of Universal Credit on workers and self-employed people continues to get pick up in national and local media. National Universal Credit ‘A lot of people will be confused’ BBC Radio 4 You and Yours, 13/04/2018 (21 mins in) Kayley Hignell, our head of policy for families,

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EDF “must be clearer” on price rise, says CItizens Advice

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13 April 2018 Citizens Advice has responded to EDF’s announcement that the supplier is raising prices of its standard electricity tariff. Victoria MacGregor, Director of Energy at Citizens Advice, said: “EDF must be clearer in explaining why this price increase is necessary. “Like British Gas earlier this week, EDF cites Ofgem’s reasoning for upping the

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Universal Credit risks leaving some workers’ financial stability hanging in the balance

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13 April 2018 Universal Credit could risk adding to the financial instability of low-income workers, with those who are self-employed likely to come under the most pressure, new research from Citizens Advice finds. Today the charity has released two new reports on Universal Credit, examining the impact of work allowance cuts on people’s budgets, and why

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Citizens Advice responds to the announcement of the government’s Modernising Consumer Markets’ Green Paper

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13 April 2018 Gillian Guy, Chief Executive of Citizens Advice, said: “We want consumers to be treated fairly. “The energy price cap shows government is willing to intervene to make sure consumers aren’t punished for loyalty, and it is encouraging to see further action being considered in other markets. “Our research has shown that, left

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“Serious question marks” over whether British Gas price rises are justified, says Citizens Advice

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13 April 2018 Citizens Advice has responded to British Gas’s announcement that the supplier is raising prices for customers on a standard variable tariff by 5.5% – an average of £60. Victoria MacGregor, Director of Energy at Citizens Advice, said: “There are serious question marks over whether these price rises are genuinely justified. “British Gas

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CAB News 6 April 2018

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Friday 6 April 2018 Today is the start of the new financial year, with a number of measures including rises in the income tax allowance and minimum contributions that employers and employees pay into automatic enrolment pensions, due to come into effect. It is also the anniversary of pension freedoms coming into force, and the

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BEIS energy efficiency measures right to focus on low-income households, says Citizens Advice

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5 April 2018 Citizens Advice has responded to the announcement by the Department for Business, Energy and Industrial Strategy (BEIS) that it plans to focus the Energy Company Obligation (ECO) on low-income households. Victoria MacGregor, Director of Energy at Citizens Advice, said: “Today’s announcement is welcome news for consumers. Focusing the scheme on low-income households

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Citizens Advice responds to housing committee’s report into renters’ fees

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5 April 2018 MPs on the housing select committee have today (Thursday) released their report into the Tenant Fees Bill in which they say a clause that allows landlords to charge “default fees” is open to abuse. Renters could be required to pay these fees if they default on part of their tenancy agreement, by

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