We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 16 November 2018

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Friday 16 November 2018 EE and Virgin Media have been fined £13.3m by the Telecoms regulator for overcharging customers wanting to leave broadband and phone contracts early. We are issuing a response to this. In other top news, our post research continues to receive media coverage and, a study commissioned by Gateshead Council shows universal

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Time for action on bailiff regulation as charities reveal rules are broken every minute

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Friday 16 November 2018 Rule-breaking bailiffs are causing people increased stress, anxiety and financial hardship, according to new research published today by Citizens Advice and StepChange. The charities are calling for the government to step in and regulate the industry to prevent more people suffering at the hands of debt collectors who flout the rules.

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CAB News Friday 09 November 2018

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Friday 09 November 2018 Today Citizens Advice has been picked up by a variety of news outlets including the Daily Mail, the Guardian and local media. National Broadband Loyalty Penalty Sticking with your broadband provider costs an average of £230 a year, research shows The Daily Mail, 09/11/2018, p.10, Amelia Murray/Sean Poulter Our call for

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Energy price cap “offers some much needed protection for loyal households”, says Citizens Advice

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Friday 09 November 2018 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming the level and timing of the price cap on default tariffs. Gillian Guy, Chief Executive of Citizens Advice, said: “This price cap will finally offer some much needed protection for loyal households on

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CAB News 2 November 2018

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Friday 2 November 2018 The Financial Conduct Authority’s announcement that it is to investigate pricing in the insurance market was widely reported alongside our research that found loyalty penalties cost UK consumers more than £4 billion every year. National ‘This isn’t about bits and pieces of money’ BBC Radio 5 Live, 31/10/2018 (51m 40 s

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Citizens Advice says FCA’s insurance finding “shocking”

Friday 02 November 2018 Citizens Advice has responded to the Financial Conduct Authority’s report into household insurance pricing. Gillian Guy, Chief Executive of Citizens Advice, said: “We knew insurance companies were penalising loyal customers, but it is shocking that the FCA has found many companies don’t even seem to have oversight of how much they’re

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Budget announcement on breathing space ‘a call to arms’ to tackle debt misery, says Citizens Advice

Friday 02 November 2018 Citizens Advice has responded to the government announcement on debt breathing space and interest-free loans. Gillian Guy, Chief Executive of Citizens Advice, said: “Improvements to the breathing space scheme and a proposal for an interest-free-loan scheme are welcome news from Treasury. “We expect this lead to be a call to action

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Citizens Advice says concerns remain despite government’s budget boost for Universal Credit

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Friday 02 November 2018 Citizens Advice has responded to the government’s announcement of a boost in funding for Universal Credit in this year’s Budget. Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s announcement suggests the government rightly acknowledges Universal Credit has serious problems that must be fixed. This funding will help some people who

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CAB News Friday 26 October 2018

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Friday 26 October 2018 Our report on disabled people being up to £300 worse off under Universal Credit got widespread national coverage this morning. There are two template press releases available on Cablink (here and here) for you to send to your local media contacts: if you have UC and if you don’t. This includes

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Disabled people can be more than £300 a month worse off under Universal Credit

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Friday 26th October 2018 Universal Credit could leave some single disabled people more than £300 a month worse off compared to the previous system, research from Citizens Advice reveals. In its new report, Universal Credit for Single Disabled People, Citizens Advice reveals a significant drop in financial support for single disabled people in a range

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Government “must make changes” to Universal Credit, Citizens Advice says

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Friday 26th October 2018 Responding to news that the government is set to pause the rollout of Universal Credit, Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s news suggests the government recognises Universal Credit has serious problems that must be fixed before tens of thousands more people are moved onto the new benefit. “If implemented,

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There are 3 big questions the government needs to answer about Universal Credit

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    Friday 12 October 2018 Political parties, think tanks and charities continue to debate the future of Universal Credit. Despite the proposed solutions often being radically different, there’s a fairly broad consensus that more changes need to be made. Once the rollout is complete, 7 million households will receive the new benefit. It has

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CAB News 12 October 2018

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Friday 12 October 2018 Our response to Ofgem’s Annual State of the Market report has received national pick up including by The Telegraph and BBC. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year. National Energy Competition drives down collective profits of Big

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Government must take household debts seriously, Citizens Advice says

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Friday 12 October 2018 In July, the Treasury Committee published its Household Finances report. Commenting on the government’s response to the report today, Gillian Guy, Chief Executive of Citizens Advice, said: “Treasury has failed to address the recommendations in the MP’s report. “Firstly, they should measure and report household bill debt each year. We’ve shown

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Ofgem State of the Market Report “underlines why it’s so important that Ofgem tightens up its licensing rules”, says Citizens Advice

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Friday 12th October 2018 Citizens Advice has responded to Ofgem’s Annual State of the Market report. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year. Gillian Guy, Chief Executive at Citizens Advice, said: “It’s good news that more energy customers are shopping around,

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Rental Roulette: 2.4 million households in England only shown tenancy agreement after putting down money, Citizens Advice reveals

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Friday 12th October More than half of renters (51%) had only been shown their tenancy agreement after they’d put down money on the property, Citizens Advice can reveal. A survey carried out by the charity also found that more than one-in-three tenants (35%) were only told about additional fees that could be charged during their

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Excessive prices for disengaged consumers: A super-complaint to the Competition and Markets Authority

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Friday 05 October 2018 Citizens Advice is calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off. Read our super-complaint here [ 0.78 mb]. Why things need to change Across essential services, people are being penalised for their loyalty – from mobile and broadband, to

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CAB News 5 October 2018

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Friday 05 October 2018 Our quarterly energy star rating – which ranks energy companies on the quality of their customer service – continues to get picked up by national media. Elsewhere, our energy team’s victory in the Campaign of the Year category at the Charity Times Awards – for its work on energy networks –

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Smaller and newer energy suppliers bottom of the pile for customer service once again

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Friday 5 October 2018 TOTO Energy and Solarplicity have come bottom of the Citizens Advice customer service star rating, raising more concerns about the performance of some smaller and newer energy suppliers. TOTO Energy received a score of 1.45 for the period from April to June 2018, down from a score of 1.6 the previous

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Citizens Advice to provide support to Universal Support claimants

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  Friday 5th October 2018 Citizens Advice responds to the announcement today from the Department of Work and Pensions that it will help claimants through every step of making a Universal Credit claim. Gillian Guy, Chief Executive of Citizens Advice, said: “We offer independent and confidential advice to millions of people every year, and have

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