We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 22 February 2019

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Friday 22 February 2019 Ofgem has banned energy supplier Solarplicity from taking on new customers for three months. National Energy firm Solarplicity banned from taking on new customers BBC, 22/02/2019 Energy supplier Solarplicity has been banned from taking on new customers for three months due to its poor switching process and customer service. Gillian Guy

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CAB News 15 February 2019

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Friday 15 February 2019 Our submission to the Ministry of Justice’s call for evidence into bailiff reform as part of ‘Taking Control’ includes new polling showing 8 in 10 people back our call for independent regulation. National Bailiffs Public ‘demand rogue bailiffs be locked out’ The Times Online, 15/02/2019 As The Times reports, we’ve seen

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Majority of people surveyed back call for bailiff regulation as “government action is long overdue”

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Friday 15 February 2019 Rule-breaking bailiffs are still not being held to account and will continue to inflict stress, anxiety and further financial hardship until the Ministry of Justice introduces independent regulation, debt charities say. The 11 debt and mental health organisations that make up the ‘Taking Control’ campaign on bailiff reform are calling on

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CAB News 08 February 2019

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  Friday 08 February 2019 Our report into people on Universal Credit and how they manage money has been covered by national print and online media. The report found that about one in two of the people we help struggle to pay rent or mortgage payments during the initial five-week wait. National Universal Credit Universal

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Citizens Advice responds to Ofgem price cap announcement

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Friday 08 February 2019 Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s decision to raise its default and pre-payment meter energy tariff caps. Gillian Guy, Chief Executive of Citizens Advice, said: “Unfortunately price rises were inevitable as the cost of supplying electricity and gas to our homes

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One in two people Citizens Advice helps with Universal Credit struggle to pay for housing as they wait for payment

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Friday 08 February 2019 People claiming Universal Credit are still struggling to pay for the roof over their heads, despite the wait for their first payment being reduced from 6 weeks to 5, new Citizens Advice data shows. 1 in 2 people the charity helped were in rent arrears or fell behind on their mortgage

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CAB News 1 February 2019

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Friday 1 February 2019 Our call for an independent consumer champion for the mobile and broadband industries was highlighted by the BBC. National Telecomms 12 million mobile customers wasting £63 a year on a service they won’t use Mirror Online, 31/01/2019, Emma Munbodh Citizens Advice is calling for an independent consumer champion for the mobile and

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Majority of mobile consumers overpaying for data at a total cost of £800 million

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Friday 1 February 2019 The majority (71%) of mobile customers with a SIM-only plan are overpaying for data they don’t use, at a total cost of £800 million per year, according to new analysis from Citizens Advice. SIM-only mobile customers could save approximately £63 per year by switching to a cheaper deal that matched their

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