We're HERE to HELP

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen.. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number).
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

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What we're saying on Twitter

 

Latest News

CAB News 18 October 2019

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Friday 18 October 2019 As Boris Johnson attempts to win round MPs to his Brexit deal, ahead of what is expected to be a knife-edge vote in the Commons tomorrow, one of our drop in centres for EU residents applying for settled status has featured on a regional tv news programme. National Immigration Drop in

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Loopholes in renter reform proposals could keep tenants at risk of unfair eviction

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Friday 18th October Changes to tenancy rules, aimed at helping renters, could unintentionally leave vulnerable groups at continued risk of being unfairly evicted says Citizens Advice. The national charity wants to see an end to section 21 ‘no fault’ eviction notices. They’re blamed for so called revenge evictions where tenants are forced out because they’ve

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Citizens Advice response to Ofcom’s findings on loyalty penalty in broadband market

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Friday 27 September 2019 Citizens Advice submitted a super-complaint on the loyalty penalty – in the mobile, broadband, home insurance, mortgages and savings markets – to the CMA in September 2018 calling for it to consider how the problem can be fixed. The CMA’s response to our super-complaint, in December 2018, said it agreed and

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CAN News 27 September 2019

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Friday 27 September 2019 Celebrations to mark our 80th anniversary continue to garner local press coverage across the country, providing an opportunity to spread the news of the work we do, the people we help, and how people can help us by fundraising or volunteering. National Consumer Mortgage rates: How millions of borrowers could save

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“Big gap” in standards of customer service from energy companies says Citizens Advice

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Friday 27 September 2019 The latest energy star rating table from Citizens Advice, the official consumer watchdog for energy, shows a big gap between the best and worst firms. Among the common problems faced by customers of suppliers at the bottom of the rankings were: Billing issues – incorrect and late final bills, not receiving

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CAB News 20 September 2019

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Friday 20 September 2019 New research from Joseph Rowntree Foundation and Trussell Trust highlights the financial difficulties faced by people during the 5-week wait for Universal Credit. Universal Credit Food bank demand surges in areas where people have received universal credit for longest, figures show The Independent, 19/09/2019, May Bulman Demand for food banks has

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Citizens Advice calls for Three to stop ripping off its loyal customers

Friday 20 September 2019 Customers of Three Mobile who are being penalised for their loyalty will continue to be overcharged by between £1.5 and £2.7 million a month, reveals Citizens Advice. The charity is calling for Three to join the other major mobile providers, who agreed to voluntary commitments in July to better protect loyal

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CAB News 13 September 2019

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Friday 13 September 2019 Citizens Advice Scams Action has been featured in an ITV documentary about fraud. National Consumer Citizens Advice Scams Action ready to help Fraud: The Public Threat, Tonight, ITV1, 12/09/2019, 7.30pm (about 20′ into clip). Helen Skelton Our new service Citizens Advice Scams Action was featured on ITV’s Tonight programme yesterday. The

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