Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood and Skelmersdale. We provide advice in person at our offices, via our telephone helpline or by email.
If you have a problem you need help with there are several options available to you:
Lancashire West Citizens Advice offers free, confidential, impartial and independent advice and information on a wide range of subjects.
Pension Wise is a free government service that helps you understand what you can do with your pension pot money.
It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.
It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.
Pension Wise can help you:
Friday 13 April 2018 Our research into the effects of Universal Credit on workers and self-employed people continues to get pick up in national and local media. National Universal Credit ‘A lot of people will be confused’ BBC Radio 4 You and Yours, 13/04/2018 (21 mins in) Kayley Hignell, our head of policy for families,Read More
13 April 2018 Citizens Advice has responded to EDF’s announcement that the supplier is raising prices of its standard electricity tariff. Victoria MacGregor, Director of Energy at Citizens Advice, said: “EDF must be clearer in explaining why this price increase is necessary. “Like British Gas earlier this week, EDF cites Ofgem’s reasoning for upping theRead More
13 April 2018 Universal Credit could risk adding to the financial instability of low-income workers, with those who are self-employed likely to come under the most pressure, new research from Citizens Advice finds. Today the charity has released two new reports on Universal Credit, examining the impact of work allowance cuts on people’s budgets, and whyRead More
13 April 2018 Gillian Guy, Chief Executive of Citizens Advice, said: “We want consumers to be treated fairly. “The energy price cap shows government is willing to intervene to make sure consumers aren’t punished for loyalty, and it is encouraging to see further action being considered in other markets. “Our research has shown that, leftRead More
13 April 2018 Citizens Advice has responded to British Gas’s announcement that the supplier is raising prices for customers on a standard variable tariff by 5.5% – an average of £60. Victoria MacGregor, Director of Energy at Citizens Advice, said: “There are serious question marks over whether these price rises are genuinely justified. “British GasRead More
Friday 6 April 2018 Today is the start of the new financial year, with a number of measures including rises in the income tax allowance and minimum contributions that employers and employees pay into automatic enrolment pensions, due to come into effect. It is also the anniversary of pension freedoms coming into force, and theRead More
5 April 2018 Citizens Advice has responded to the announcement by the Department for Business, Energy and Industrial Strategy (BEIS) that it plans to focus the Energy Company Obligation (ECO) on low-income households. Victoria MacGregor, Director of Energy at Citizens Advice, said: “Today’s announcement is welcome news for consumers. Focusing the scheme on low-income householdsRead More
5 April 2018 MPs on the housing select committee have today (Thursday) released their report into the Tenant Fees Bill in which they say a clause that allows landlords to charge “default fees” is open to abuse. Renters could be required to pay these fees if they default on part of their tenancy agreement, byRead More