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Great News! You can now call us FREE!

Call us FREE from any UK mobile or landline number.

Citizens Advice Lancashire West is pleased to announce that clients can now call us free of charge from any mobile or landline anywhere in the UK. Need advice?

Click on the Telephone button above.

We're HERE to HELP

Quite simply, we're here to help residents or people working in Chorley, South Ribble, West Lancashire and Wyre with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and a limited service for those working in Blackburn with Darwen*.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Contact us by telephone or our Online Enquiry at the top of this page. When we are able to open, call in to your local office. Select your most convenient location from 'The areas we cover' map for details of our opening times and office addresses.
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

*Blackburn with Darwen area, we can provide advice around Debt, Help to Claim Universal Credit, Pensionwise and Foodbank requests. All other advice queries should be directed to Shelter - Blackburn (0344 515 1831) who partner with Blackburn with Darwen Council to provide general advice services for the borough.


Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

Read More


Latest News

CAB News 14 January 2022

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Friday 14 January 2022 Local and national Citizens Advice featured in a series of broadcast news items this week, including an ITV piece on rising costs of living and BBC coverage on energy price cap changes. National Cost of Living Cost of living at crisis point ITV News, 12/01/2022 Chief Executive Clare Moriarty appeared as part

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Universal Credit cut: Everything you need to know

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Friday 13 August 2021 Over the coming weeks, people claiming Universal Credit will receive notifications about a cut to their benefits this autumn. Benefits experts at Citizens Advice, which is campaigning against the cut, set out what this means for claimants. When will the cut happen? As it stands, the government is set to slash

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Back to the workplace: Your rights if you’ve been working from home

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Friday 16 July 2021 With guidance to work from home set to end in England from 19 July, Citizens Advice sets out your need to knows if you’re asked to return to your normal workplace. I’ve been working from home, can my employer ask me to return to my normal workplace? The short answer is

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