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Great News! You can now call us FREE!

Call us FREE from any UK mobile or landline number.

Citizens Advice Lancashire West is pleased to announce that clients can now call us free of charge from any mobile or landline anywhere in the UK. Need advice? Call us now on 0808 278 7800.

Covid-19 Lockdown: Need Help, Advice or Support?

Together, we'll get through this.

The coronavirus pandemic has changed life for everyone, but some vulnerable people are among the hardest hit. Citizens Advice Lancashire West, in partnership with Refernet, are determined to be there during this crisis.

Refernet is supported by Chorley BC, South Ribble BC and the Lancashire Care Foundation Trust and ourselves. We will take your referral and find the best advice and support from within all our teams as well as a number of other Third Sector agencies.

This will find you the support and help you need.

Just follow the link below to start the process and someone will be in touch as soon as possible.

Thank you


Need help? Click here.

Coronavirus Update:

It is with great regret that we have had to suspend all our appointment & drop-in services. However, if you need our help, we are doing everything possible to maintain our support in these difficult times.

We have therefore increased our resources for telephone and email services. As you can imagine our phone lines are very busy and it may prove difficult to connect without holding for an extended period.

Please see below for our new Saturday opening times.

If you wish to email us, please go to the tab above and select ‘More From Us’ , the list that will drop down includes the option of email advice (‘Advice By Email’).

Alternatively, you can click on the following button to use this option Advice by Email

Please select an option and complete your details there. Please include as much information about the matter you need assistance with. We will contact you as quickly as possible. This is the fastest way to get to us and the help you require.

If you are calling on our Adviceline you will be given the option to leave a voicemail message which again will avoid the need to hold on the line. We will again contact you as soon as possible.

Thank you for your patience and support.

Further Extended Opening Hours

New

In addition to our recent introduction of Saturday opening times (see below), Citizens Advice Lancashire West are now offering extended opening hours on Tuesdays and Thursdays.

You can access our Adviceline Service and our Help to Claim number for for all issues, advice and support until 6:30 pm on both days.

Call us on:

Adviceline: 0808 278 7800.

Help to Claim: 0800 144 8444.

Tuesdays and Thursdays until 6:30 pm (Starting Tuesday June 9th and until further notice).

New Saturday Opening Times

Citizens Advice Lancashire West are proud to offer new Saturday opening times.

You can now access our Adviceline Service and our Help to Claim number for the making and managing of a Universal Credit claim.

You can reach us on:

Adviceline: 0808 278 7800.

Help to Claim: 0800 144 8444.

Saturdays between 09:00 and 13:00 (Starting May 9th and until further notice).

We're HERE to HELP.

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from five locations across Lancashire: Chorley, Leyland, Fleetwood Skelmersdale, and Blackburn with Darwen. We provide advice in person at our offices, via our telephone helpline or by email.

If you have a problem you need help with there are several options available to you:

  • Look through the advice sections detailed below or visit our main AdviceGuide site.
  • Telephone our Gateway Service FREE on: 0808 278 7800 (Monday to Friday 9am to 5pm)
  • Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses.
  • If it’s more convenient, we now offer advice by email. Click on the following link to use this option Advice by Email
  • If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our national site.

Advice

Citizens Advice Lancashire West offers free, confidential, impartial and independent advice and information on a wide range of subjects.

Quick Links

Pension wise

Pension Wise is a free government service that helps you understand what you can do with your pension pot money.

It offers guidance about your options for taking your pension pot(s), and can help you understand the tax implications.

It also offers free guidance appointments over the telephone or face-to-face where you can talk through these options, ensuring you have the information you need to make the right decision.

Pension Wise can help you:

  • Understand the right things to think about when considering your choices, such as your plans to continue working, your personal and financial circumstances, and leaving money after you die
  • Understand the different options for accessing your pension pot(s), and the potential advantages and disadvantages of each
  • Understand the tax implications of each choice

Read More

What we're saying on Twitter

 

Latest News

3 things we said this week

Tags : 

Friday 26 February 2021 Hello, We’re Citizens Advice. Here’s 3 things we said this week. 1. The Chancellor has a crucial opportunity at the Budget next week With every benefit application and foodbank referral, our advisers see — first-hand — the impact of the coronavirus pandemic and the devastation of this crisis. Now, though, they face

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CAB News 26 February 2021

Tags : 

Friday 26 February 2021 The number of universal credit claimants has doubled during the pandemic according to latest government figures – leading to fresh concerns about plans to cut the £20 a week uplift in April. Here’s our press release which has been picked up by the national papers. National Universal Credit Number of universal credit claimants

Read More

16.5 million people hit by letter delays in January, finds Citizens Advice

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Friday 12 February 2021 Almost one in three people (31%) across the UK experienced a delay in sending or receiving letters during January 2021, new research by Citizens Advice has found. The charity also found: Almost one in 20 people (4%) received no letters for the entire month One in 14 people (7%) experienced serious

Read More