Understanding Winter Fuel Payments: Navigating Eligibility, Delays, and Claims

As the colder months approach, Winter Fuel Payments (WFP) have become a critical lifeline for many, especially pensioners and those on low incomes. With recent changes to WFPs, it's more important than ever to understand the eligibility criteria and the potential delays in processing claims.

Increased Pension Credit Claims and Delays
Since the announcement that Winter Fuel Payments will be restricted this year, the Department for Work and Pensions (DWP) has reported a significant increase in Pension Credit (PC) claim rates. While more people are claiming support, this surge has led to substantial delays in processing times, particularly for cases with international elements. If you or someone you know is facing hardship due to these delays, it may be time to escalate the case or file a complaint. Be sure to explain the impact this is having on your financial situation.

Who is Eligible for Winter Fuel Payments?
Winter Fuel Payments aren’t just limited to those receiving Pension Credit. If you receive any of the following benefits, you could also be entitled:

• Universal Credit (UC)

• Income Support (IS)

• Income-based Jobseekers Allowance (ibJSA)

• Income-related Employment Support Allowance (irESA)

• Child Tax Credit or Working Tax Credit, with an award of at least £26 for the 2024-25 tax year

Although not currently mentioned on the official GOV.UK page for WFPs, the £26 Tax Credits rule is embedded in the law, so make sure to check your eligibility carefully. For those receiving Savings Credit under Pension Credit, the good news is that this does qualify you for Winter Fuel Payments as part of the broader entitlement to state pension credit.

Timing and Special Circumstances
In some cases, a chain of events determines entitlement to Winter Fuel Payments. For instance, you may only be eligible for Pension Credit if you receive the severe disability addition, which, in turn, requires that you qualify for a relevant disability benefit.

Even if your claim for that disability benefit is delayed, as long as you’re entitled during the qualifying week for Winter Fuel Payments, you should eventually receive your Pension Credit and WFP. However, certain benefits, like Attendance Allowance, don’t allow backdating, so make sure to submit any claims by 22 September to ensure you’re covered.

For those navigating the changes to Winter Fuel Payments this year, understanding the eligibility criteria and staying on top of deadlines is key. If you’re affected by delays or require help making a claim, don’t hesitate to seek assistance or file a complaint to ensure you get the support you need.

For more help and advice on Winter Fuel Payments, Pension Credit, or any other benefit-related queries, feel free to contact us at Citizens Advice. We’re here to support you through every step. Reach out to us today for tailored guidance on your entitlement and how to make a claim.

Contact Us: 📞 0808 278 7880
🌐 www.citizensadvicelancashirewest.org.uk