Make a Complaint

 You can make a complaint if you’re not happy:

  • With the advice you’ve been given

  • About how you’ve been treated

  • Because you’ve had difficulty getting in contact

Please say if you need any extra support when we contact you, for example larger font size.

How to Complain

Please fill out the form below. Fields marked with an ‘*’ are required.

If you wish to put your complaint in writing, please address your concerns to:

D Gradwell,
Chief Executive Officer,
Citizens Advice Lancashire West,
35-39 Market Street,
Chorley,
PR7 2SW.

For more information, you can view our complaints leaflet here.